Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Deployment Specialist to join our team. This is an onsite position in Fort Wayne, IN. The Deployment Specialist is primarily responsible for imaging, provisioning and installing workstations in an enterprise environment. If you love to solve problems and add value, please consider what your typical days might look like…

Primary Responsibilities:

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will prepare and install desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will keep inventory records up-to-date and accurate.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Qualifications

Some of the skills we are expecting are. . .

• Candidates must reside in or around Fort Wayne, IN
• Excellent communication and customer service skills, both written and oral
• Ability to explain technical challenges and solutions to just about anyone, regardless of their background
• This is an entry level position, but some experience or certifications are preferred
• Must be legally authorized to work in the United States for any employer without sponsorship

We expect that you will be able perform the following tasks. . .

• Servers: Active Directory, File Permissions, Backups, Antivirus
• Networks: Basic ISP Up/Down Troubleshooting, General Troubleshooting of PC Network connectivity
• Computers: Computer Replacement, hardware/driver troubleshooting, Common OS problems, outlook
• User Support: User Profile Migrations, Outlook Setup, Log In Issues, User Setup, Workstation Deployment
• Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate, Microsoft Endpoint Manager (Intune) and Microsoft Teams
• Asset disposal: Responsible recycling of assets following the organization’s e-recycling policies and standards.

Additional Information

What you should know about us:

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
• We have a great benefits package including self-managed PTO, 401k contribution matching, parental leave and professional development opportunities
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer