****Job Title: Deposit Operations Leader

Department: GJ Deposit Operations

Status: Non-Exempt

Salary: $46,750 – $63,250

Who We Are

At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value

At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers’ High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary

This is a non-exempt, full-time position that requires excellent customer service skills and an ability to work well with a team. The Deposit Operations Lead will have leadership over the teller line. These duties include scheduling, ordering cash, performance reviews, hiring and training tellers, and overrides. This person will motivate employees, nurture skills, develop talent and inspire the Deposit Operations team to achieve the Bank’s strategic goals.

Essential Duties and Responsibilities

Must be proficient and able to perform all essential duties and responsibilities of the Assistant Deposit Operations Leader. In addition, this position will:

• Provide quality customer service promptly and courteously at all times.
• Accurately meet policy requirements for teller drawer balancing.
• Supervise, coach, motivate and train front line staff in compliance with Bank policies.
• Provide exceptional leadership including scheduling, ordering cash, performance reviews, hiring and training tellers, overrides, approving large cash items and negotiable instruments.
• Responsible for assigning duty requirements to each member of the team and providing further training and support
• Oversees teller activities in compliance with Bank policies.
• Prepare outgoing cash shipment(s) and verify incoming shipments, input branch orders and shipments, and foreign currency orders.
• Primary approver for GJ Deposit Operations timecards and PTO requests.
• Must be on-call to receive phone calls for Deposit Operations questions that arise during Saturday shifts.
• Supervisory courses and continued education as assigned.
• Ensure department has adequate coverage to ensure efficient functioning at all times by preparing and maintaining the work/lunch schedule and rotation as well as the Officer rotation schedule for Saturdays.
• Assist Banking Specialists and/or Assistant Operations Leaders in locating cash discrepancies; help with daily balancing, provide overrides, review and sign off on large items, branch capture corrections and manage unusual transactions for Deposit Operations team.
• Process teller transactions accurately and efficiently and meet the required standards established for cash handling and cash disbursement.
• Review and decision branch NSF and Stop Payment reports daily.
• Monitor and review Stop Payments.
• Monitor weekly ATM usage and maintenance.
• Monitor weekly cash recycler usage and maintenance.
• Locate, utilize, create, and update Internal Controls as needed.
• Deposit Operations Leader must ensure all tellers, vault, and cash recyclers have been balanced prior to leaving for the day.
• Assist in problem resolution for tellers and customers and resolve difficult situations with tact and diplomacy.
• Under the direction of the VP, Consumer Lending and Retail Banking, motivate and encourage the team to meet their business development goals.
• Under the direction of the VP, Consumer Lending and Retail Banking, assist with Global Deposit Operations duties including but not limited to:
  • ATM/EFT Reconciliation
  • Minor Account monitoring and maintenance
• Branch monitoring activities, such as review of daily reports, to ensure duties and responsibilities assigned to team members are carried out in compliance with regulations and bank policies.
• Ability to perform duties independently with limited direct supervision.
• Perform or oversee Branch monitoring audits, including surprise cash audits, according to the scheduled timeframes.
• Actively participate in customer solution activities, including, but not limited to:
  • Research customer information requests, inquiries and concerns and escalate as appropriate to ensure the matter is adequately resolved.
  • Participate in wire transfer activities of the branch.
  • Funds transfers (line of credit advances and/or account/account transfers as needed).
• Work in tandem with Banking Specialist III and/or Assistant Deposit Operations Leader to ensure employees are adequately trained and cross-trained to effectively perform job duties:
  • Teller training may include counting currency, running transactions, customer service, program training, branch capture training, buying/selling from vault, balancing/maintaining a cash drawer, utilizing and balancing cash recycler, balancing and replenishment of ATM, phone etiquette, open/close duties, shipment preparation, night drop, vault balancing, coin machine and business development.
• Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions.
• Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more.
• Researching and completing disputes for fraudulent and unauthorized debit card transactions.
• Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues.
• Strong professional integrity in compliance with company policy, and ethical and legal standards.
• Ability to practice digression and handle confidential information in a professional manner.
• Acquire and maintain thorough understanding of security procedures.
• Required to attend and actively participate in all Deposit Operations, Risk Management, and other trainings.
• Responsible for monthly monitoring of branch keys and primary point of contact for branch key box and log.
• Knowledge of resources/contacts for Deposit Operations equipment repair and maintenance, etc.
• Ability to meet goals for rocks as assigned by VP, Consumer Lending and Retail Banking.
• Extensive knowledge of Bank policies and procedures.
• Duties may be expanded on as experience and professional goals are achieved.

Required Knowledge and Expertise

• High School Diploma or GED.
• Teller and front-line experience preferred.
• Knowledge of banking services and products to offer solutions to meet customers’ needs.
• Strong judgement and problem-solving skills.
• Excellent communication and customer service abilities.
• Proven people, prioritization, and organizational skills.
• Demonstrate initiative and strong motivation for success.
• Team player with a strong, team-focused attitude.
• Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge and understanding of the Bank’s policies and procedures.
• Ability to work on a computer/stand/sit for extended periods of time, ability to move to various locations promptly Ability to lift coin boxes (approx. 50 lbs.).

Key Competencies/Skills

• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Achieve Results: Complete tasks on a timely basis and based on an understanding of the priorities.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Communicate Effectively: Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should be kept informed.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Relationship Building: Ability to effectively build relationships with vendors, management, and staff.
• Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.