ABOUT DERMTECH:

At DermTech, we believe there's a better way to assess skin, and we're using technology, innovation, and data to fundamentally change and enhance precision dermatology. We have developed technology that assesses skin at the RNA and DNA level, so that serious conditions, such as skin cancer, can be detected far earlier, reduce the need for surgery, enable optimized treatment plans, and customize skincare plans to an individual's unique skin molecular makeup. We call this practice “precision dermatology” and we believe it is truly a new era in disease detection. A method that is not just better, but different. One centered around our patented methods, which begins with using our Smart StickerTM to collect tissue from the skin's surface easily, accurately, and painlessly, and follows with our state-of-the-art laboratory, which analyzes that tissue at the genomic level using a proprietary gene analysis system. By pushing the boundaries in precision dermatology and in areas like cancer detection, we truly believe our technology can change the world. We are seeking team members with the vision, passion, and creativity to do the same.  

GENERAL DESCRIPTION:

The Error Processing Specialist is responsible for front end claim rejection and error resolution. The specialist will resolve errors and will communicate via phone and email with customers. The specialist must have strong attention to detail and organizational skills.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Dedicated focus on Error Processing related inquires, including unbillable and unpriceable errors.
• Verifying and troubleshooting insurance eligibility and patient demographics.
• Phone calls to clients, patients and/or insurance carriers for error resolution.
• Identify system issues and trends – report findings to appropriate party.
• High level of Customer Service, internal and external communication.
• Maintains accuracy by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects data by following HIPAA compliant regulations.
• Assists with cross-training of other team members.
• Contributes to team effort by accomplishing related results as needed.
• This job description is not intended to be all- inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

EDUCATION/EXPERIENCE/SKILLS:.

• Knowledge of reimbursement processes, billing, and accounts receivable.
• Capable of adapting to multiple application of software
• Solid computer skills with emphasis on MS Office products.
• Must be comfortable working in a close-knit, team environment where attitude and work ethics are a priority.
• Excellent written and verbal communication skills

ADDITIONAL INFORMATION: An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition DermTech is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at DermTech via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DermTech. No fee will be paid in the event the candidate is hired by DermTech as a result of the referral or through other means.