ABOUT DERMTECH:

At DermTech, we believe there's a better way to assess skin, and we're using technology, innovation, and data to fundamentally change and enhance precision dermatology. We have developed technology that assesses skin at the RNA and DNA level, so that serious conditions, such as skin cancer, can be detected far earlier, reduce the need for surgery, enable optimized treatment plans, and customize skincare plans to an individual's unique skin molecular makeup. We call this practice “precision dermatology” and we believe it is truly a new era in disease detection. A method that is not just better, but different. One centered around our patented methods, which begins with using our Smart StickerTM to collect tissue from the skin's surface easily, accurately, and painlessly, and follows with our state-of-the-art laboratory, which analyzes that tissue at the genomic level using a proprietary gene analysis system. By pushing the boundaries in precision dermatology and in areas like cancer detection, we truly believe our technology can change the world. We are seeking team members with the vision, passion, and creativity to do the same.

GENERAL DESCRIPTION

Under supervision of the Customer Service Manager, the Customer Liaison will act as the focal point for client issues, questions, and concerns, as well as support other laboratory functions.

PRIMARY DUTIES & RESPONSIBILITIES: • Take incoming inquiries from clients via phone or email to provide information and consult about DermTech's products and services. • Document client orders and accounts into the Laboratory Information System, Xifin • Record complaints and inquiries from clients. • Ensure complaints and inquiries are resolved through pro-active follow-through with clients and stakeholders. • Help create and revise procedures as instructed by the Customer Service Manager. • Support laboratory administration duties, as needed. • Adhere to procedures and successfully complete laboratory training and competency. • Other duties, as assigned.

QUALIFICATIONS:

• High School diploma or equivalent; AA/AS or BA/BS preferred or equivalent combination of education and experience.
• 3+ years of prior experience in customer service is required; experience supporting clinical laboratory operations in a client service role is highly preferred.
• Ability to work in a fast-paced, multi-tasking environment and maintain production and quality standards determined by the clinical laboratory.
• Computer skills including proficiency with MS Office applications
• Knowledge of general CLIA laboratory processes is preferred but not required.
• Ability to maintain production and quality standards determined by the clinical laboratory.
• Must be able to perform repetitive tasks frequently as required throughout the day.
• Follows policies and procedures to complete a variety of tasks; works on semi-routine assignments where ability to recognize deviation from accepted practice is required; receives general instructions on routine work, detailed instructions on new assignments.

ADDITIONAL INFORMATION:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition. DermTech is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at DermTech via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DermTech. No fee will be paid in the event the candidate is hired by DermTech as a result of the referral or through other means. The above statements are intended to describe the general nature and level of work assigned with this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.