WHO WE ARE: 

• RECOGNIZED LEADER: Rated #1 Prepaid Wireless Provider in the U.S.
• TECHNOLOGY DRIVEN: Opportunity to work with state-of-the-art technology.
• TEAMWORK:A supportive team environment that thrives on innovation.
• CULTURE: An entrepreneurial focus, where ownership and ingenuity are expected.
• BENEFITS: Excellent health benefits, Matching 401K, and education reimbursement.
• COMPANY VALUES: TRAC values fosters a work environment of: Trust, Respect, Accountability and Collaboration.

 COVID-19: CANDIDATES SELECTED FOR POTENTIAL HIRE MUST BE FULLY VACCINATED AGAINST COVID-19 PRIOR TO EMPLOYMENT.

WHAT YOU WILL DO:

• Review detailed qualitative and quantitative data, excellent analytical, oral and written communication skills In charge of supporting automation improvements to the IVR/SMS channels, which are TracFone’s largest and fastest growing transactional channels.

RESPONSIBILITIES:  

• Responsible for Operational performance, containment, platform success rates, and automated functionality.
• Responsible for submitting all Change request and requirements gathering for project related to the channel.
• Responsible for testing and/or working with testers to provide user acceptance testing on all project and CRs related to the channel. Assure accuracy of testing, generation of test cases, and creation of test data.
• Produce and Provide ad-hoc reports to show channel’s performance, success rates and automation take rate.
• Perform miscellaneous job-related duties as assigned.

Required Skills Required Experience

• Bachelor’s degree or equivalent (4 years) combination of education and industry related work in a technical field such as Engineering, Computer Science.  

• Applicants must have some experience with research, data analysis and analytical work or coursework, and/or experience with operational processes in any of the following:

• IVR/PBX functionality

• Test case creation

• UI specs analysis

• Data Analysis

• Application Monitoring

• Reporting

TracFone Wireless is an Equal Employment Opportunity employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

COMPUTER SKILLS

• BASIC OUTLOOK skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.
• BASIC MICROSOFT WORD skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.
• ADVANCED EXCEL skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data.

OTHER SKILLS/KNOWLEDGE/EXPERIENCE

• Demonstrated ability to assess, monitor and evaluate needs and progress in program.
• Must have excellent observation and analysis skills.
• Strong communication skills including verbal and written communication.
• Must demonstrate good judgment and knowledge of community resources.
• Must be adaptable and possess high tolerance for stress.

PHYSICAL REQUIREMENTS

• Standing 10% of the day. Sitting 75% of the day.  Walking 15% of the day.
• Occasionally required to reach and lift.
• Frequently required to lift and carry up to 10 pounds occasionally.
• Visual acuity necessary to determine the accuracy, neatness and thoroughness of the work assigned; as well as view a computer terminal, extensive reading, preparing and analyzing data and figures.