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Customer Service Representative

Precise Systems

Customer Service Representative

Irvine, CA
Full Time
Paid
  • Responsibilities

    Precise Systems is a professional services company currently working for the U.S. Navy, U.S. Marine Corps, and U.S. Air Force. Our core competencies include systems engineering, program and project management, logistics, information technology and cyber security, and software development services. We were founded in 1990 and since our establishment we have been providing cutting edge solutions and support to our warfighters. We understand and provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs.

    We are currently seeking a Knowledge Manager to provide the PMO with KM/SharePoint Administrator support as part of daily operation and maintenance of the Command's AIS classified and unclassified SharePoint sites, financial systems and databases. The Knowledge Manager shall provide the PMO with database engineering and web design expertise that will systematically create, share, and apply knowledge to better achieve Command objectives. The Knowledge Manager shall provide advice and recommended solutions on implementing knowledge share within the Command. The Knowledge Manager shall be familiar with financial database systems oriented towards the DoD acquisition process and comprised primarily of Microsoft SQL Server software.

    Duties:

    • Provide SharePoint and other database management for both classified and unclassified Information Systems
    • Provide organization and management of SharePoint to provide effective dataflow and usability by the Command
    • Understand user needs and expectations for AIS functions
    • Maintain and troubleshoot SharePoint errors as required
    • Create/implement KM processes into the Command to enable capturing key and essential knowledge from NCWDG personnel
    • Provide general system Knowledge Management support to the Command
    • Provide financial database system support to improve contract/financial management under a DoD acquisition framework
    • Provide recommendations on financial management system improvements or transitions
    • Provide training and support to AIS personnel on financial management system configuration, troubleshooting, operational procedures and maintenance
    • Provide general financial management system security support to the Command
    • Understand user needs and expectations for financial management functions
    • Identify system data, hardware, or software components required to meet user needs
    • Provide testing & evaluation support for financial database
    • Develop software engineering capabilities (solutions, enhancements, and improvements) to be integrated within NCWDG projects and program
    • Provide subject matter expertise and assistance, through research and continued familiarity, with software engineering, KM, and AIS advances
    • Provide support to the NCWDG webmaster in the development of the Command's classified and unclassified web portals
    • Provide enhanced computer based tools and databases for program management
    • Provide training and user documentation on the use of NCWDG databases, web portal, tools and resources
    • Create customized reports for the PMO to facilitate effective management of the Command's resources
    • Advise the PMO and develop tools to generate routinely used forms, and automate Command's business processes
    • Publish and maintain the ability to track internal and external Command tasking
    • Provide recommendations for hardware and software refresh of Command database, knowledge management, and financial management systems

    Required Education:

    • Bachelors degree in an IT related field or three (3) additional years of experience if no degree

    Required Experience:

    • Minimum of five (5) years’ applied work experience in web design, knowledge management, MS SharePoint, or database management
    • Certification in SQL, SharePoint, C++, HTML, JAVA, or Python
    • Microsoft Certified Solutions Developer (MCSD) preferred

    Candidates must have a DOD-sponsored TS//SCI security clearance

    Precise Systems, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Precise Systems, Inc. participates in E-Verify.

    Required Skills

    Required Experience

  • Qualifications