Job Description

(Temporary Internship Through 7/30/2026)

The Desktop Administrator Intern provides frontline technical support and maintenance for end users across all IOTA Community Schools and the Home Office located in Memphis, TN, with a possibility of light travel to Little Rock, AR. This role serves as a primary point of contact for technology-related issues during the temporary internship period ending July 30, 2026.

ESSENTIAL RESPONSIBILITIES

• Maintain open, proactive communication between IT and end users
• Respond to support requests quickly, thoroughly, and professionally
• Troubleshoot and repair end-user devices, with emphasis on Chromebooks
• Collaborate with network administrators, engineers, application teams, and knowledge management staff
• Perform remote and onsite diagnosis, analysis, and resolution of desktop issues; coordinate offsite repairs as needed
• Install, configure, test, maintain, and monitor end-user devices and related technology
• Maintain accurate technology inventory across schools and the Home Office
• Liaise with third-party vendors and support providers
• Use hand tools, power tools, and standard IT equipment safely and effectively
• Lift and transport moderately heavy equipment (computers, peripherals)
• Adapt quickly to changing technology and organizational needs

KEY PERFORMANCE INDICATORS (TEMPORARY INTERNSHIP ROLE)

Within the First 1–2 Months

• Respond to 85% of tickets within 1 business day
• Resolve 70% of support requests within 3 business days
• Achieve 50%+ first-contact resolution while learning systems and sites
• Complete all required onboarding and technical training
• Demonstrate working proficiency with Chromebooks, Windows devices, and printers
• Maintain or update inventory accuracy at assigned sites
• Document at least 2 internal knowledge base articles related to common issues

By 3 Months

• Maintain 90% of tickets responded to within SLA
• Achieve 80%+ user satisfaction based on surveys and feedback
• Resolve 75%+ of tickets within 3 business days
• Independently manage common troubleshooting and escalation workflows
• Keep ticket recurrence below 15% for resolved issues
• Handle 70%+ of applicable tickets remotely
• Take ownership of one improvement effort, such as:
  • Cleaning up inventory
  • Creating/updating standard operating procedures
  • Improving Chromebook prep/repair process
  • Enhancing ticket management workflow

Qualifications

Education & Certification (Preferred)

• Professional experience supporting desktop computing environments
• Bachelor’s or Associate’s degree in IT, Computer Science, or related field
• Relevant and current IT certifications (CompTIA, Google, Microsoft, etc.)

Knowledge & Experience

Highly Desirable:

• Strong technical knowledge of Windows desktop hardware and software
• Experience supporting Chromebooks
• Hands-on hardware troubleshooting skills
• Experience supporting printers and document cameras
• Basic familiarity with Active Directory functions (password resets, enabling/disabling users, etc.)
• Advanced proficiency with Google Workspace (Gmail, Drive, Admin Console)
• Ability to read and understand technical documentation
• Ability to operate tools, components, and IT accessories

Personal Attributes (Required)

• Strong organizational skills and ability to build replicable systems
• High integrity and professionalism
• Excellent written and oral communication skills
• Analytical and detail-oriented problem solver
• Self-motivated and able to work with minimal supervision
• Strong interpersonal and customer service orientation
• Ability to explain technical concepts in user-friendly language
• Collaborative mindset and ability to work effectively in teams
• Calm demeanor when handling high-pressure or complex issues

Additional Information

Compensation

This full-time temporary internship pays $18–$21 per hour based on experience. IOTA offers a comprehensive benefits package and the opportunity to contribute to a mission-driven organization focused on student success.

Application procedure

Only selected applicants will be contacted for an interview.
The position is available immediately.

Job Type: Full-time, Temporary Internship (through 7/30/2026)

This employer strives for a balanced, productive workforce, which is diverse in terms of age, gender, and cultural identity. We do not base hiring or promotional decisions on factors other than performance and professional growth potential. Please note that we are unable to sponsor H1 VISA applicants.