Job Description

Job Description

Position Type: Temporary

Duration: 3-4 months

Location: Onsite Houston, TX

As a member of the Enterprise Technology Services Team, the Desktop and Enterprise Application – Architect is responsible for the design, development, and implementation of enterprise-level desktop and application solutions, as well as the setup, maintenance, and administration of enterprise Windows infrastructure and systems.

The Desktop and Enterprise Application Architect has a passion for creating an exceptional end-user experience and will effectively partner with multi-faceted stakeholder groups to solve problems and deliver creative, cost-effective solutions and services prioritizing end-user productivity, balancing security requirements, and supporting a world-class experience for Empyrean clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, implement and support complex device and enterprise application architectures and roadmaps, including distributed systems, client-server, and web-based applications
• Develop and maintain architecture standards, policies, and procedures for devices and enterprise application solutions
• Manage, maintain, and evolve enterprise client management systems, including assets, collections, endpoint software maintenance and monitoring, administrative tasks, and patches/security
• Participate in large-scale device deployment for the enterprise
• Engineer, test, deploy and manage client images and provisioning for MacOS and Windows devices
• Contribute to the direction, engineering, and support for VDI solutions
• Create, manage, update, and deploy software packages, patches, and updates to Windows physical and virtual endpoints
• Create support documentation including design, build and operation guides
• Develop, analyze and maintain tools that support and automate processes for hardware or software product release (ex. installation and login scripts using PowerShell and VBScript)
• Maintain computer and user groups in Active Directory as they apply to application delivery
• Manage features, settings, and configurations of Windows, Microsoft Office, and enterprise applications using Group Policy
• Maintain and troubleshoot Group Policy as it applies to application delivery and device management
• Ensure proper encryption of company-owned computers
• Develop and maintain asset reports for all company owned devices
• Keep all versions of Windows within Microsoft’s current lifecycle strategy
• Assist in merger and acquisition activities related to computing devices and enterprise applications
• Monitor systems and identify performance issues proactively
• Troubleshoot application and desktop-related issues in coordination with other members of IT and end-users
• Serve as escalation point for technical support teams
• Ensure enterprise changes are tracked and controlled
• Work with vendors, service providers and internal teams to evaluate emerging technologies and recommend solutions that align with business objectives and technical requirements
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Knowledge of computer and enterprise application architecture, including Windows and Mac operating systems, virtualization, web-based applications, and cloud computing

• Knowledge of Windows client environments, including both hardware and software (operating system features, troubleshooting, settings, installation, etc.)

• Cloud Active Directory and Group Policy management skills

• Knowledge of integrated components, including Windows Server 2016/2019‚ Active Directory, Domain Services, Group Policy, Active Directory Certificate Services, DNS, DHCP, Permissions, and authentication and authorization

• Knowledge of Azure Virtual Desktop Licensing, FSLogix, and Windows Virtual Desktop host pools

• Knowledge in Microsoft 365 architecture, configuration, implementation, migration and support (Teams, OneDrive, Exchange, SharePoint, Outlook, Power BI, etc.)

• Proficient with enterprise-level desktop and application management tools (ex. Microsoft Endpoint Configuration Manager (SCCM), Endpoint Manager (Intune), PDQ, etc.) and modern management concepts

• Proficient in one or more modern, general purpose scripting languages (ex: PowerShell, Python, Bash)

• Collaboration solutions, video, and event technology knowledge

• Voice and unified communications knowledge

• Understanding of remote support technology

• General understanding of network protocols/services and network infrastructure

• Ability to manage projects and tasks independently, provide transparency on activities conducted, and have a bigger picture focus on entire teams' mission

• Ability to manage software licenses, and asset lifecycles for managed systems

• Excellent communication and interpersonal skills, with the ability to work effectively with business stakeholders, IT teams, and vendors

• Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills

• Ability to lift and relocate 30 lbs

• A strong sense of urgency and focus on SLAs

• Outstanding customer service, emotional intelligence and interpersonal skills

• Proven ability to establish and maintain collaborative relationships and interact professionally with a diverse group of Executives, Managers, customers, and Subject Matter Experts

• Located in the Minneapolis or Houston area

• If located in the Houston area, ability to be on-site at the corporate headquarters at least two days per week

• Ability to travel up to 10%

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION

• Bachelors or Associates degree preferably in Information Systems, Computer Science, or related field AND 3 years of experience in 3 or more of the following related fields: IT Service Desk, Desktop Support/Engineering, Desktop and Enterprise Application Architecture, Application Support, Access Administration, Mobile Device Management, IT Operations….
  ** OR….**
  3+ years experience in three or more of the aforementioned fields with at least 2 of those years in a Desktop and Enterprise Applications Architecture or similar role

• Strong technical skills obtained over 3+ years working with and managing end-user related technologies, including but not limited to: PCs, laptops, mobile devices/MDM, Microsoft Windows OS, MacOS, Ubuntu Linux, Chrome, Firefox, patch management and remote management solutions, multi-channel communications, MFA, DLP, endpoint security, password administration tools, encryption technologies, email security, Active Directory, Group Policy, VDI, VPN, softphone, VOIP and SIP video conferencing technologies, etc.

• 2+ years experience in Microsoft 365 architecture, configuration, implementation, migration and support (Teams, OneDrive, Exchange, SharePoint, Outlook, Power BI, etc.)

• 2+ years demonstrated experience in delivering and supporting technology solutions for endpoints covering the full end-to-end lifecycle

• Minimum of 2 years of experience in designing, developing, and implementing enterprise-level desktop and application solutions

• Experience working with Windows-based performance monitoring tools

• 1+ years of experience configuring, deploying, and managing Virtual Desktop environments

• Previous experience working with ServiceNow preferred

• Experience with Google Workspace a plus

• Demonstrated experience with Microsoft 365 and Google Workspace migrations a plus

• Exposure to JIRA and Confluence a plus

• Experience in the SaaS, employee benefits and/or healthcare space is preferred

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

Empyrean is an Equal Opportunity Employer: including disability and veterans

Company Description

Empyrean Benefit Solutions, Inc. is a Human Resource Technology and Services company that provides health & welfare benefits administration solutions to employers, insurance brokers and health insurance exchanges. Leveraging our proprietary, web-based platform, we provide a full range of benefits administration services to help our clients efficiently tackle the increasingly complex healthcare environment. Today, Empyrean serves over 400 employers across multiple industry verticals and over 1,500,000 lives. We are a fast-growing private company based in Houston, TX with locations in Minneapolis and Nashville. Backed by leading private equity investors.
Follow us on Social Media
Twitter & Instagram @EmpyreanBenefit
LinkedIn https://www.linkedin.com/company/empyrean-benefit-solutions

Company Description

Empyrean Benefit Solutions, Inc. is a Human Resource Technology and Services company that provides health & welfare benefits administration solutions to employers, insurance brokers and health insurance exchanges. Leveraging our proprietary, web-based platform, we provide a full range of benefits administration services to help our clients efficiently tackle the increasingly complex healthcare environment. Today, Empyrean serves over 400 employers across multiple industry verticals and over 1,500,000 lives. We are a fast-growing private company based in Houston, TX with locations in Minneapolis and Nashville. Backed by leading private equity investors. \r\nFollow us on Social Media\r\nTwitter & Instagram @EmpyreanBenefit\r\nLinkedIn https://www.linkedin.com/company/empyrean-benefit-solutions