WISCONSIN ONLY POSTING:
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY. Candidates that are NOT located IN WISCONSIN will NOT be considered and should not be submitted.
ALL WORK MUST BE DONE IN WISCONSIN
The State of Wisconsin DCF is looking for one (1) Desktop Support IV
TOP SKILLS:
• End-user Technical support of Windows environments (5+ years)
• Technical support of Windows 10 or Windows 11 (5+ years)
• Installation and support of Microsoft Office Suite (5+ years)
• Extensive knowledge with desktop technology (5+ years)
INTERVIEW NOTES:
• Phone and web based interviews will be acceptable.
• However, an in--person interview may be required.
• Interviews will be set up shortly after the posting close date.
• MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)
IMPORTANT NOTES:
• Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
• Candidate must follow ALL DCF work rules
• Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)
• Candidate will be required to provide their own equipment for this position (See job description for required specifications.)
Hybrid/On Site positions: Must be a CURRENT WI resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 1 remote days per week.
Project details: This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.