Job Description

Job Description

Need an EUC Desktop Support Engineer with in Fort Madison, IA US 52627

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

• Microsoft Client OS (Win10, 11)

• Active Directory & it's services, DHCP, DNS

• Print and File share services

• Hardware Break-fix

• Patch Management

Detailed Job Description

• Possess 5+ years of relevant experience.

• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management

• Windows Client Administration

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

• Identify, log and resolve technical problems with software applications or network systems

• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Ensure that work is carried out within agreed service levels and in accordance with department guidelines

• Maintain client databases with up-to-date solutions and clear record of activities

• Explain and document technical issues in a clear way to clients

• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

• Develop in- depth technical knowledge and domain expertise within End User Computing technologies

• Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills

• Strong capabilities in Windows 10 ,11 support, migration & Deployment.

• If necessary, liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.

• Hands on Experience End to End Desktop/Laptop life cycle management.

• Experience and desire to work in a Global delivery environment

• Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V3

Engagement terms:

· Location: Fort Madison, IA US 52627

· Hourly rate on 1099: Open but competitive.

• Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.
• Work shift/Business Hours: Monday to Friday (8X5) local business time.
• Duration: 1 year + extension possibilities (Long term requirements)
• 2 stage interview – remote interview.
• Must pass standard background investigation & drug screening

Are you a EUC Desktop Support Engineer that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW!

Thanks & Regards,

M V Srikanth

Patriot Global Services

Company Description

Are you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

Company Description

Are you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!