Job Description
Job title: Desktop Support Engineer – Part time
Experience : 7-10 years
Work Arrangement : Remote
Job summary:
We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.
Key Responsibilities:
- Deploy, configure, and set up laptops for new users, ensuring seamless onboarding.
- Troubleshoot and resolve hardware, software, and network issues for desktops and laptops.
- Install, configure, and maintain operating systems, software applications, and updates.
- Provide 24/7 on-call support to address and resolve technical issues promptly.
- Manage IT inventory, including hardware and software assets.
- Collaborate with global teams to support IT infrastructure during night shift hours.
- Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services.
- Configure and support Azure AD for user authentication and device management.
- Monitor and optimize Azure-based desktop environments for performance and security.
- Document technical issues, resolutions, and processes for future reference.
- Ensure compliance with organizational IT policies and security standards.
- Perform system upgrades, patches, and preventive maintenance.
- Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications.
- Escalate complex issues to higher-level support teams when necessary.
Required Skills and Qualifications:
- 7-10 years of hands-on experience in desktop support or similar IT roles.
- Proven expertise in laptop deployment and user onboarding processes.
- Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management.
- Proficiency in Windows and/or macOS environments, including troubleshooting and configuration.
- Strong knowledge of hardware components, peripherals, and networking fundamentals.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes.
- Familiarity with Active Directory, Office 365, and remote desktop tools.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills to interact with end-users and cross-functional teams.