Job Description

The Desktop Support Engineer will have responsibility for:

• Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
• Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
• Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
• Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
• Manage iPhone, computers, printers, scanners and other hardware
• Follow and maintain applications deployment via SCCM, Intune, other MDM applications
• Support and answer user’s questions in the AMER region as well as support and interact with global support teams
• Document standards and follow procedures
• Will be required to work beyond normal business hours and be on call
• Create and maintain automation and scripts to benefit the helpdesk
• Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management

Qualifications

• Experience: Preferably at least 5-10 years’ experience as desktop support or similar position
• Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
• Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions
• Previous experience working with commodities and/or trading industry, an advantage
• An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
• Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work
• Fluency in Spanish or French, an advantage

Additional Information

Personal Characteristics

• Flexible and available out of business hours
• Highly responsive, energetic and enthusiastic
• Capable of prioritising tasks and meeting critical deadlines
• Structured and rigorous
• Good management under stress and pressure
• Excellent judgment, attention to details
• Can work independently
• Strong communication skills, both verbally and in writing
• Solution and results oriented
• Team player, with an open non-political style and a high level of personal integrity

Comprehensive benefit coverage includes:

• Medical
• Dental
• Vision
• Paid Vacation
• 401k with company contributions
• Life insurance
• Short-term & Long-term disability

All your information will be kept confidential according to EEO guidelines.