Top Skills & Years of Experience: 1-3 Years of experience in the below:

• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Ability to accurately follow established policies, procedures, and documentation.

Other required skills:

• Experience using a ticketing system to help customers
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.

Candidates MUST be WI resident no relocation allowed. This role is 100% on-site.