Job Description
Job Title: Desktop Support/Network Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Type : Full Time Role
Years of Experience: 2-5 Years
Job Summary:
We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.
Responsibilities:
- Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
- Perform PC and laptop imaging, installation, and repair as needed.
- Deploy software remotely using established tools and processes.
- Utilize monitoring tools to identify and address potential issues before they impact users.
- Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
- Provide technical training and support to end users as required.
- Maintain accurate records of support requests and resolutions using ticketing systems.
- Identify opportunities for process standardization and improvement.
- Stay updated on cybersecurity best practices and ensure compliance in all support activities.
- Work independently and manage multiple tasks effectively under pressure.
Mandatory Skills:
- Advanced troubleshooting skills for Windows-based end-user computing.
- Experience with ticketing systems (e.g., ServiceNow).
- Proficiency in Cloud Infrastructure.
- Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
- Effective Communication and customer service skills.
- Ability to work collaboratively in a team environment.
- Analytical Thinking and problem-solving abilities.
- Proactive system monitoring and issue detection skills.
Preferred Skills:
- Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
- Experience in developing and implementing Knowledge Based Engineering(KBE).
- Understanding of Infrastructure Design and hardware/software systems.
- Familiarity with remote troubleshooting techniques.
- Experience with process standardization initiatives.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
- 2-5 years of experience in desktop support and network engineering in an enterprise environment.
- Strong understanding of cybersecurity best practices.
Ability to handle multiple tasks simultaneously and work independently.