Job Description

Job Description

Job Description:

• Role will focus on providing all levels of support to our customer base, both remotely and onsite.
• Be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.
• Must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.
• Must be good at organizing, prioritizing, and planning.
• Be able to update and maintain Help Desk records in accordance with established support procedures.
• Must have excellent communication skills.

Requirements :
Mandatory 3 years of experience with the followings:

• Experience working in a help desk environment
• Experienced with providing support for M365 Applications
• Experience providing remote assistance using various platforms
• Experience in desktop\laptop troubleshooting, and software installation
• Hardware Implementation and Deployment
• Basic Active Directory Management