Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset

We are seeking a Desktop Support Technician I for a contract position.

● Position: Desktop Support Technician I

● Position Type: Full-Time Time-Onsite

● Location: Denver, CO/Boston, MA

Role Specific Duties/ Role Responsibilities:

Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.

Diagnose and resolve hardware and software issues in a timely manner.

Install, configure, and maintain operating systems, applications, and security tools.

Assist with onboarding and offboarding of employees, including device setup and account provisioning.

Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system

Collaborate with IT team members to escalate complex issues and implement solutions.

Ensure compliance with organizational IT policies and security standards.

Support remote users and troubleshoot connectivity issues via VPN or remote tools.

Required Qualifications:

Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).

Experience: 6 months to 1 year of desktop support or IT helpdesk experience.

Technical Skills:

Proficiency in Windows and macOS environments.

Knowledge of Active Directory, Office 365, and basic networking concepts.

Familiarity with imaging tools and remote support software.

Familiarity with ticketing systems such as ServiceNow and Remedy.

Soft Skills: Strong communication, customer service, and problem-solving abilities.

Security Clearance: Ability to obtain and maintain a Public Trust clearance.

Compliance: Must adhere to DOL and federal IT security standards.

Additional Requirements

Schedule Flexibility is a plus.

Onsite support role.

May require occasional travel between office locations.

Ability to lift and move computer equipment (up to 50 lbs.)

Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.

Preferred Certifications:

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation (optional)

Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.

Regards,

Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct:703-936-0013 Makpar Corporation 8a/WOSB/EDWOSB www.makpar.com ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3