Desktop Support Technician

T

TSG Risk Management

Desktop Support Technician

New York, NY
Full Time
Paid
  • Responsibilities

    Desktop Support Analyst

    Position Summary

    We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.

    The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.

    Key Responsibilities

    • Provide desk-side and remote technical support to employees
    • Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems
    • Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
    • Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals
    • Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID
    • Assist with endpoint setup and management using Microsoft Intune or a similar platform
    • Manage incidents and service requests in ServiceNow or a comparable ticketing system
    • Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate
    • Support new-hire setups, equipment replacements, system upgrades, and technology rollouts
    • Document troubleshooting steps and resolutions in the ticketing system
    • Provide patient, professional support to employees with varying levels of technical knowledge

    Required Qualifications

    • 2 to 5 years of hands-on desktop support or end-user IT support experience
    • Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment
    • Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications
    • Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues
    • Working knowledge of Active Directory or Microsoft Entra ID
    • Familiarity with Microsoft Intune or a comparable endpoint management platform
    • Experience using ServiceNow or a similar ticketing system
    • Experience setting up and troubleshooting laptops, desktops, printers, and peripherals
    • Strong communication skills and a service-oriented approach
    • Ability to work onsite in New York, NY, Monday through Friday

    Preferred Qualifications

    • Experience supporting Teams, OneDrive, and SharePoint Online
    • Experience providing executive or VIP support
    • Experience in a corporate or enterprise environment
    • Exposure to mobile device management
    • Familiarity with ITIL-based support processes

    Position Details

    Job Title: Desktop Support Analyst
    Job Type: Full-time
    Salary: $80,000 to $90,000 per year
    Schedule: Monday through Friday, 40 hours per week
    Work Location: Onsite in New York, NY