Desktop Support Technician (Azure / Microsoft 365 | White-Glove Support)

T

TSG Risk Management

Desktop Support Technician (Azure / Microsoft 365 | White-Glove Support)

New York, NY
Full Time
Paid
  • Responsibilities

    Job Description

    Minimum 4–5 years of experience in Desktop Support (Required)

    Summary

    We are seeking a skilled Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment. This role requires a professional who is highly social, customer-focused , and comfortable supporting users across hardware, software, and cloud-based Microsoft technologies.

    Key Responsibilities (Duties)

    • Provide white-glove desktop and application support to end users, including in-person desk-side assistance

    • Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners

    • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications

    • Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues

    • Assist with Office 365 and Windows device management using Intune

    • Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site

    • Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)

    • Maintain accurate IT documentation and ticket records

    • Collaborate with the IT team on projects, rollouts, and ongoing support initiatives

    • Act as a professional, approachable face of Technology to internal end users

    Required Skills & Experience

    • 4–5+ years of Desktop Support or End-User Support experience

    • Strong experience supporting Windows operating systems

    • Hands-on experience troubleshooting Microsoft 365 / Office 365

    • Working knowledge of Azure Active Directory (Entra ID)

    • Experience with Intune for endpoint management

    • Familiarity with ServiceNow or similar ticketing systems

    • Solid understanding of basic computer networking concepts

    • Strong software troubleshooting skills and familiarity with IT infrastructure

    • Excellent communication and interpersonal skills with technical and non-technical users

    • Customer service-oriented mindset with comfort supporting users face-to-face

    Nice to Have (Added but Not Required)

    • SharePoint Online user support experience

    • Prior executive or VIP support exposure

    Job Details

    Job Type: Contract
    Pay: $30.00 – $40.00 per hour
    Expected Hours: 40 per week
    Work Location: In person

    Benefits

    • Dental insurance

    • Health insurance

    • 8-hour shift

    Experience Requirements

    • Customer support: 4 years (Required)

    • Desktop support: 4 years (Required)

    • Windows OS: 4 years (Required)

    Location Requirements

    • Ability to commute to New York, NY (Required)

    • Ability to relocate to New York, NY before starting (Required)