Assess and prioritize daily work based on outstanding Worldwide Service Desk issues

Ticket and time tracking using our ITSM solution, ServiceNow

Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities

Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology

Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages

Administration of Active Directory and O365 for all user and end-user system objects

Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities

Maintain ongoing computer refreshes and setups

Create documentation, standard work, and knowledge base articles

Act as a local resource for Worldwide Service Desk projects

Participation in after hours on-call support may be required

SKILLS & KNOWLEDGE:

Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment preferred

Knowledge of Windows 10, Windows 11, and MacOS

Experience configuring and maintaining laptops and desktops in an enterprise environment preferred

Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint

Self-motivated with the ability to work independently and/or collaboratively with remote peers

Excellent communication and customer service skills required

2-year technical degree or equivalent experience preferred

1-3 years’ experience working in an enterprise helpdesk setting preferred

WORKING CONDITIONS:

Manual and physical dexterity required

Must be able to lift 40 + pound equipment

Warehouse, office, and manufacturing environment

Flexible work from home options available.