Job Description:

A New Device Deployment

1. Image, prepare and/or configure new desktops, laptops, and/or tablets for end-users.

2.Migrate user data and install required software.

3.Deliver and set up devices at the user’s workstation or office location.

4.Walkthrough with the user the operations of the new device 5. Ensure asset tracking and inventory records are updated upon deployment.

B. Desktop & Laptop Support

6. Diagnose and resolve hardware and software issues on desktops and laptops.

7.Perform routine maintenance, updates, and patching.

8.Configure, image, install, update and/or load operating system and applications.

C. Network Connectivity

9. Troubleshoot wired and wireless network connection issues for end-users.

D. Peripheral & Accessory Support

10. Set up and troubleshoot printers, scanners, webcams, and other peripherals.

11.Manage docking stations, monitors, keyboards, and other user accessories.

12.Replace and repair hardware components when necessary.

E. Application Support

13. Troubleshoot and resolve issues with desktop applications (e.g., Microsoft Office, productivity tools, specialized software).

14.Provide installation support for web-based and locally installed applications.

F. User Support & Customer Service

15. Provide clear, courteous, and professional communication with users

16.Maintain accurate and timely records of support requests and resolutions