Job Description

DesktopShipper is currently looking for a full-time Technical Support/Customer Service Representative to provide phone, email and chat support to our clients to assist them in using our shipping software. This is a remote position and potential candidates must be based in the United States. We are looking for a professional, positive, and detail-oriented individual who can effectively resolve and/or escalate client issues while maintaining a high level of customer service.

• Provide professional phone, email and chat support to end-users of our software
• Analyze, diagnose, and resolve client issues
• Thoroughly document every client service interaction and task in a technical support ticketing system.
• Escalate trouble tickets through internal channels as necessary
• Provide excellent customer service while working with a client base of varying degrees of computer knowledge and skill level
• Communicate effectively with sales staff and management regarding client issues
• Manage and deliver on multiple support tickets at the same time

MINIMUM QUALIFICATIONS

• 2 + years Customer Service/Technical Support experience
• Proficiency with computers a must, including Microsoft Office products
• Some IT knowledge combined with a willingness and capability to learn
• Exceptional organizational, written, verbal, and interpersonal communication skills
• High level of professionalism and confidence when working with clients over the phone and in a remote environment
• Must be self-motivated and have the ability to multi-task and manage priorities effectively
• Ability to work independently as well as within a team
• Natural problem-solving ability combined with a passion for outstanding customer service
• Hardware troubleshooting experience is a plus
• Ability to type at least 35-50 WPM

PREFERRED TECHNICAL SKILLS

• C# and .NET experience
• SQL and relational database concepts
• Web Services/XML/SOAP

OTHER HELPFUL EXPERIENCE

• Inventory, Packing, shipping, and receiving experience

BENEFITS

• Professional, small business environment
• Monday through Friday schedule
• Opportunities for growth and development
• Paid holidays
• Paid Time Off (Vacation) beginning after 90 days
• Paid Medical/Dental/Vision
• 401k
• Compensation DOE

ABOUT US

DesktopShipper is a family-owned corporation located near Downtown Portland that provides cloud and on-premise shipping software solutions to customers throughout the United States, Canada, Mexico, China, and the UK. We have been in business for over 15 years and continue to innovate and develop software to meet the changing needs of our customers.