Desmos Studio is on a mission to help everyone learn math, love math, and grow with math. We do this by building a free suite of math tools, now used by more than 75 million people around the world (and growing!). As a Public Benefit Corporation, we’re committed to keeping our core products freely available for individual use, not relying on external funding, never allowing 3rd party advertising, and never selling our users’ data. We’re able to stand behind those commitments on the back of being healthily profitable with a transparent business model: we license our software to other companies to incorporate into their products.

At the heart of our mission is meeting learners where they are and supporting them as they grow in their love for math. From people encountering our calculators for the first time, to experts making stunning math art projects, we want to help every member of our community to feel heard and supported in their journey with Desmos and mathematics. You’ll be a great fit for the User Support Associate role if you enjoy helping people, discovering their needs, meeting them where they are, and pushing them to grow. You are excited about creating resources for beginners; you like to stay current on professional development trends in math education; and you look forward to ensuring that Desmos continues to learn from and respond to our most loyal users. You find delight in streamlining operations and constantly reflect on how to provide top-notch (and delightful) support resources for all individuals.

ON YOUR FIRST DAY, YOU SHOULD SHOW UP READY TO:

• Wow the support team with your organizational skills and passion for building systems, specifically around our community learning and engagement initiatives.
• Support our users. You’re comfortable around the Desmos Graphing Calculator and find delight in broadening one’s view of themselves in relation to math. 
• Show off your creative skills. You can craft engaging GIFs, script out a video tutorial, and/or roll out delightful content for Help Center articles and social media posts.

WITHIN YOUR FIRST WEEK, YOU’LL:

• Introduce yourself on Slack to your new coworkers!
• Gain access to our email ticketing system, Zendesk, and begin training on how to respond to user inquiries.
• Shadow a Support Team colleague as they navigate the various aspects we support within a user’s journey— from updating a Getting Started article in our Help Center in our Help Center to logging a feature request.

WITHIN YOUR FIRST MONTH, YOU’LL:

• Learn about our philosophies for equity, design, technology, as well as our guiding principles.
• Spend time getting to know our small, mighty team (there’s fewer than 20 of us today!) and the ways we work collaboratively through Slack, Zoom, and Google Apps.
• Brainstorm ways to expand our community learning to include offerings like blog posts, panel conversations, live streams, and interactive workshops.

WITHIN YOUR FIRST 3 MONTHS, YOU’LL:

• Work with our Support, Design, and Product teams to create your first Help Center article and/or support resource from scratch.
• Collaborate with team members to launch engagement campaigns, like the Art Contest, that encourage users to create with our math tools year-round.
• Begin refining our systems for organizing and responding to support requests across a variety of platforms to make sure the needs of various users are met.
• Regularly share common support requests and user needs with the Product team and collaborate on possible solutions.

WITHIN YOUR FIRST YEAR, YOU’LL:

• Have built systems and processes to help the support team to effectively communicate and support users from a variety of different backgrounds.
• Have successfully supported all logistics and operations for engagement initiatives such as the Desmos Global Math Art Contest. 
• Support all aspects of community learning logistics, including managing registration, updating content to our website, and supporting facilitators in preparing presentation materials.
• Take plenty of vacation to recharge! We do our best work when we’re well rested.

AS PART OF THE TEAM, YOU’LL RECEIVE: 

• Competitive compensation. Every full-time member of the team receives generous stock and salary compensation as well as a 401(k) match of up to 5% of annual salary.
• Great benefits. We offer medical, vision, dental, short-term disability, long term disability, and life insurance. We also offer Medical and Dependent Care FSAs, a minimum of 30 days off (including 19 full-company holidays), and more!
• Work-life balance. We’re a fully remote team, and we encourage time shifting. We value results over hours and sustainable, long-term success over short-term wins.
• Ownership and influence. As a member of a small team with few external stakeholders, each person here plays a major role in defining our policies, goals, culture, and benefits.

Learn more about our company! Does this sound like a role you could see yourself in? Submit an application, which includes your COVER LETTER and RESUME, to share thoughts on why you’d be a good fit for the User Support Associate role at Desmos Studio.

FREQUENTLY ASKED QUESTIONS

Q: IS THIS A PART-TIME OR FULL-TIME ROLE?

A: We’re looking for a full-time User Support Associate. 

Q: WHERE IS DESMOS LOCATED?

A: Our team is fully remote! We work across 3 time zones and 11 states with 1 goal: to help every student learn math and love learning math.

Q: WHAT IS THE START DATE FOR THIS POSITION? 

A: We’re hoping for a late spring or beginning of summer start date for the role.

Q: WILL I PROVIDE USER SUPPORT FOR DESMOS CLASSROOM ACTIVITIES, THE ACTIVITY BUILDER, AND/OR DESMOS CURRICULUM?

A: No, Desmos Classroom activities, the Activity Builder, and the Desmos Curriculum are now housed with Desmos Classroom @ Amplify. This role is to support the products that are developed by Desmos Studio, including the Desmos Graphing Calculator. You can read more about the relationship between Desmos Studio and Desmos Classroom in this blog post.