Job Description

As a DevOps Software Engineer, you will bridge technical support, development and operations, supporting our advanced SaaS applications. The ideal candidate will have a deep understanding of SaaS products, excellent problem-solving skills, and the ability to communicate complex technical concepts to non-technical users.

Our teams build and maintain our SaaS application, which manages more than 100 million IoT devices, in more than 25.000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Head of Cloud Operations, you’ll have the following missions:

Azure with Angular

• Demonstrate hands-on experience in Angular for building, troubleshooting, and enhancing user interfaces.
• Participate in the development and maintenance of Azure based applications, utilizing technologies such as NodeJS, Python, and SQL.
• Support integration and API troubleshooting across the tech stack.
• Use debugging tools, logs, and error reports to identify and fix problems.
• Diagnose and resolve technical issues, working closely with the development team.

Customer Support and Technical Troubleshooting

• Troubleshoot and resolve customer issues related to the Azure platform.
• Provide status, feedback and reports to customers.
• Guide customers through technical problems and ensure they are fully resolved, within SLAs.
• Use debugging tools, logs, and error reports to identify and fix problems.
• Diagnose and resolve technical issues, working closely with the development team.
• Escalate issues to the appropriate teams and with enough details, when needed.

DevOps & System Performance

• Monitor and optimize the performance, reliability, and scalability of cloud-based systems, leveraging tools like Azure Application Insights.
• Utilize containerization (Docker, Kubernetes) and automation to streamline deployment and operations.
• Respond to system alerts, performance issues, and potential downtime events, collaborating with DevOps and Cloud Engineering teams.
• Identify opportunities for automation and process improvement within support and operations workflows.

**Customer Success & Enablement **

• Deliver proactive support, product training, and webinars to enhance customer knowledge and adoption of platform features.
• Gather customer feedback and collaborate with product/development teams for continual improvement.

Documentation & Reporting

• Create and maintain detailed technical documentation, knowledge base articles, and incident reports.
• Identify and report recurring trends for proactive resolution and product enhancement.

Continuous Learning & Improvement

• Stay current with emerging cloud, DevOps, and front-end technologies, especially in SaaS and IoT domains.
• Contribute ideas and feedback in team meetings, driving innovation and operational excellence.
• Help to improve support tools and systems to enhance efficiency and customer satisfaction.

Qualifications

Experience:

• 3+ years of experience as a full stack devops engineer role in a Azure environment.
• Proven experience troubleshooting technical issues in a SaaS platform.

Technical Skills:

• Strong understanding of Azure technologies, and web-based applications.
• Experience with APIs, integrations, and general cloud technologies.
• Experience with Microsoft Azure tools, resources and services.
• Experience with Angular or similar UI platform.
• Experience with Java preferred.
• Experience with PowerShell scripting and automation.
• Experience with Phyton, NodeJS is a plus.
• Experience with support tools, such as Jira, Confluence.
• Experience with logs analysis through tools, such as Azure Application Insight.
• Basic knowledge of SQL and database management.
• Familiarity with DevOps practices and containerized services (e.g., Docker, Kubernetes).

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-centric approach.
• Ability to explain technical concepts to non-technical users clearly and concisely.
• High level of patience, empathy, and attention to detail.
• Mastering French, German or Spanish would be a plus.

Education:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.