Job Description

Our Clinical Outreach Team has the opportunity to make a difference every single day in the complex world of health care. We help connect members with care providers, enroll them in clinical programs, and empower them to more easily navigate the healthcare system. We aim to treat every member as we would our own family.

As a Clinical Outreach Specialist, you will provide caring, accurate guidance in the complex world of health care, primarily via outbound and inbound calls. You will actively listen to members, see opportunity in the unexpected, respond appropriately, and create a caring atmosphere for our members.

• Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them (i.e. eye exams or cancer screenings)
• Scheduling medical appointments for members
• Supporting the maintenance of the back-office infrastructure for our provider group (including electronic health record, fax line, and visit scheduling systems), as needed
• Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
• Documenting accurate information about member needs in our system
• Communicating frequently with team members and leadership; ensuring all follow up tasks are closed out
• Working hand-in-hand with other Devoted teams to address member needs

Qualifications

• You have a minimum of 3 years of experience in a customer/patient-serving role
• Health insurance experience (Medicare Advantage a plus)
• Healthcare experience (scheduling & medical terminology a plus)
• Availability to work variable shifts to support the needs of our members across multiple time zones 
• Must be commutable to our New Gloucester, ME office when we return to it post-Covid. MAX 3 DAYS PER WEEK IN OFFICE.
• Extra interest in bilingual Spanish speakers or experience engaging across various cultures

Additional Information

All your information will be kept confidential according to EEO guidelines.