Di Bruno Bros. is hiring a Part-Time (On Call) Catering Event Captain to assist and oversee the successful execution of catering events. The selected candidate may occasionally be required to drive to and from events as part of proper execution.
Responsibilities:
Superior Customer Service
Ensure highest level of quality and presentation in products and services.
Facilitate communication before, during, and after to pertinent staff to ensure events uphold the Di Bruno Bros. core value of exceeding expectations.
Adhere to special customer requests.
Assist the sales team in the investigation resolution of any customer issues or complaints.
Communication/follow up with clients’ post-event and utilize feedback for future execution of events.
Event Operations
Oversee day of execution of events including proper delivery of product, set-up and breakdown, and monitor/lead staff
The ability to drive to and from events in a Company vehicle
Partner with venue, vendors, and sales staff to ensure event coordination and to exceed customer expectations.
Train, coach, and manage Catering Event Staff
Prior to and throughout the event inspect set-ups for cleanliness, organization, and agreement with customer and company standards; rectify any deficiencies.
Monitor catering event staff performance in all phases of service and job functions, ensure procedures are of a high level of customer service. Correct any issues with personnel in accordance with company policy.
Coordinate additional assigned events, including but not limited to: tastings, rehearsal dinners, cooking demonstrations, marketing events, corporate functions and off-premise events.
Financial/Administrative
Ensure accuracy of invoices.
Communicate event details to clients and internal team to ensure smooth event execution.
Submit end of event receipts and closeout paperwork including cost of goods, rentals and staffing.
Additional operational and administrative duties and projects as assigned.
MINIMUM REQUIREMENTS:
2+ years of prior Catering experience preferred; 2+ years in a leadership role required
Prior experience in event coordination preferred
Prior industry experience or client-centric professional services.
Strong ability to develop teams, delegate effectively and to prioritize when dealing with multiple tasks
Ability to foster a productive environment in a high-volume setting.
Ability to professionally and effectively communicate with customers, venues, vendors, staff, and colleagues.
Excellent organizational, planning and analytical skills and close attention to detail.
Ability to read, write and count to accurately complete all documentation.
Detail-oriented and the ability to multi-task in stressful situations.
Ability to move or handle product, orders and supplies.
Ability to work varied hours/days as dictated by business.
Ability to travel frequently between business units, event locations and client meetings.
Di Bruno Bros. is an Equal Opportunity Employer