Job Description

• Direct and manage all aspects of the Customer Service Department activities, policies, objectives and initiatives.

• Develop and implement procedures and new systems to improve worldwide customer relations and guarantee complete customer satisfaction.

• Responsible for managing global pricing contracts and tier pricing programs to comply with the Company’s financial goals and objectives.

• Analyze quarterly sales on key accounts to determine financial impact and drop through to bottom line.

• Manage and implement Distributor Line simplification program. Conduct on-going AA/BB analyses on distributor sales to guarantee they meet established targets.

• Work with Product Management on Distributor Sales and Zip Code reports.

• Interact with Executive and Regional Sales Managers on worldwide pricing programs, manufacturing and customer service issues.

• In conjunction with Manufacturing, prioritize production schedules on high demand and backorder issues.

• Obtain forecast information from customers; work directly with manufacturing on product line forecasting including off-site warehouse stocking orders.

• Supervise Customer Service Representatives and cross train on customer specific pricing programs, product launches, international shipping regulations, so all customer issues worldwide are addressed in a concise and timely manner.

• Communicate with suppliers, Marketing, Operations, and Customer Service regarding issues that affect the supply chain and service levels, both internal and external.

Qualifications

• BS degree preferred or equivalent training/experience and a minimum of ten (10) plus years in the customer service field.

• Strong communication skills; both verbal and written.

• Strong managerial skills to oversee and motivate staff.

• Strong computer skills on spreadsheet programs.

• Must be able to work well under pressure and delegate responsibility.

Additional Information

TEXWIPE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO SEX, GENDER IDENTITY, SEXUAL ORIENTATION, RACE, COLOR, RELIGION, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, AGE OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.