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Field Service Engineer

ForTec Medical

Field Service Engineer

Glen Burnie, MD +3 locations
Full Time
Paid
  • Responsibilities

    Job Description

    Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals.  We are currently seeking a Field Service Engineer to join our team.  This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

    PRIMARY RESPONSIBILITIES:

    • Maintains, repairs and calibrates surgical lasers.
    • Visually inspects, repairs and performs calibration on equipment; ensures safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
    • Performs preventative maintenance on all equipment, ensuring optimal operation
    • Inventories and orders repair parts, and ensures back up supplies are available for efficient repair of equipment
    • Follows proper safety procedures for equipment repair and usage
    • Contacts manufacturing representative for repair instructions or when requesting on-site assistance
    • Maintains proper flow of information regarding laser repair / progress status
    • Communicates with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
    • Follows up with technicians following a repair to insure equipment functioned properly
    • Communicates with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
    • Completes timely and detailed Service Reporting, to include:
      • Maintenance & PM documentation, to maintain an accurate account of each service event
      • Purchase order and parts requests and packing slip submittal
    • Participates in continuing education of new equipment as necessary
    • Assists in training new service engineers on repair and operation of equipment
  • Qualifications

    Qualifications

    SKILLS REQUIRED:

    • Must have good eye/hand coordination for complicated repair tasks
    • Must have basic knowledge of electronics and laser physics
    • Outstanding decision making and problem solving skills
    • Customer service focused
    • Proficient in Microsoft Office

    KEY REQUIREMENTS:

    • Bachelor’s degree in electrical or biomedical engineering strongly preferred; Associate’s degree in electronics technology is a minimum requirement
    • Minimum 2 years’ experience in medical equipment service; candidates with surgical laser experience a plus
    • Flexible schedule with the ability to travel up to 50% with the southeast territory of Florida and Georgia
    • Valid driver’s license and acceptable driving record
    • Must be able to manipulate 50+ pounds of medical equipment

    Additional Information

    FORTEC is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model. 

    For more than 30 years, our team has greatly impacted patients’ lives by providing service excellence, and we take pride in what we do each and every day. ForTec's continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals.

    JOIN OUR COMPANY – YOU CAN MAKE A DIFFERENCE.

    All your information will be kept confidential according to EEO guidelines.

    The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

  • Locations
    Orlando, FL • Glen Burnie, MD • Lake Saint Louis, MO • Madison, WI