Job Description
Job Title: Dialer Administrator & Operations Assistant
** Location: Addison, Texas**
** Reports to:** Call Center Manager
** Role Overview:**
We are seeking a data-driven and detail-oriented Dialer Administrator & Operations Assistant to join our team. In this dual-impact role, you will be the primary technical lead for our outbound dialing system while providing critical administrative support to our Call Center Manager. You will ensure our agents stay productive by managing call flows, optimizing campaign strategies, and delivering the daily reports that drive our decision-making.
** Key Responsibilities:**
** Dialer Management:** Configure and maintain our automated dialing system (e.g., software like Five9, Genesys, or VICIdial]). This includes managing predictive/progressive modes, call pacing, and answering machine detection.
** Campaign Strategy:** Upload lead lists, set up calling cadences, and manage "Kill Lists" or DNC (Do Not Call) suppressions to ensure 100% regulatory compliance (TCPA/DNC).
** Performance Reporting:** Track and interpret daily KPIs such as contact rates, conversion rates, and agent occupancy. Build dashboards to highlight trends across different teams and campaigns.
** Management Support:** Assist the Call Center Manager with administrative functions, including scheduling, workflow adjustments, and troubleshooting agent technical issues.
** Optimization:** Monitor live call pacing and agent idle time, making real-time adjustments to maximize efficiency.
** Qualifications:**
** Experience:** 2–4 years in a call center environment, with at least 1 year specifically in dialer administration or workforce management (WFM).
** Technical Skills:** High proficiency in Microsoft Excel or Google Sheets (pivot tables, VLOOKUPs) and experience with CRM software.
** Analytical Mindset:** Ability to translate complex data into actionable insights for leadership.
** Compliance Knowledge:** Solid understanding of outbound dialing regulations, including TCPA and FDCPA guidelines.
** Communication:** Strong verbal and written skills to collaborate effectively with IT and operations teams.
** What We Offer:**
Salary Range – $37,000 to $40,000, depending on experience.]
Career Growth: e.g., "Opportunity to advance into a Call Center Operations Manager role and earn bonuses."
How to Apply:
Please send your resume and a brief summary of your dialer experience
Company Description
As a highly successful Mergers and Acquisitions company, we represent business sellers, buyers, and investors throughout the U.S. and Canada. We have highly experienced professionals who specialize in successfully structuring "win-win" scenarios that enable all parties to actually close transactions.
We are a success-oriented business intermediary that provides business opportunity consulting, merger & acquisition services, and analysis, as well as having transaction specialists to help businesses -- Main Street & Middle Market -- to find qualified buyers (serious and can be financed) or appropriate businesses to acquire (with good returns on the investment). https://iagmerger.com
As a highly successful Mergers and Acquisitions company, we represent business sellers, buyers, and investors throughout the U.S. and Canada. We have highly experienced professionals who specialize in successfully structuring "win-win" scenarios that enable all parties to actually close transactions. \r\n\r\nWe are a success-oriented business intermediary that provides business opportunity consulting, merger & acquisition services, and analysis, as well as having transaction specialists to help businesses -- Main Street & Middle Market -- to find qualified buyers (serious and can be financed) or appropriate businesses to acquire (with good returns on the investment). https://iagmerger.com