COMPANY OVERVIEW
Diamond Assets LLC is a national asset management organization, specializing in Apple IT buy-back programs for organizations across the country. It is our mission to provide solutions that deliver a combination of aggressive pricing and exceptional service, allowing our clients to achieve their technology sustainability plans.
JOB TITLE: Logistics and Triage Support - Hybrid Position
PURPOSE: The role of Logistics and Triage Support position at Diamond Assets is to provide high quality support for logistics and production device triage.
ROLES & RESPONSIBILITIES:
LOGISTICS SUPPORT
- Tracking and updating daily customer device mail-ins
- Creating shipping and return labels for mail-in customers with FedEx ship software
- Contacting FedEx to resolve tracking issues
- Printing Asset Tags for pickups
- Creating pick lists for mail-ins
- Working with warehouse staff to ensure packaging is shipped with appropriate labels and paperwork
- Creating mail-in/Pickup sheets for customers
- Other projects as needed
TRIAGE SUPPORT
- Disassemble, diagnose, replace defective parts, and reassemble completed device
- An understanding of macOS, iOS & iPadOS.
- Ensure that all repairs preformed meet the company's quality standards
- Keep track of inventory and customer devices
- Maintain cleanliness of triage station
- Support production by ensuring all request are handled in a timely manner
- Have the ability to work unsupervised while prioritizing and delivering timely, high quality work
- Ability to record work performed in an accurate manner
- Maintain a positive work environment
- Excellent customer service skills
- Other duties as assigned
KEY SKILLS & QUALIFICATIONS
- High school diploma or GED
- Knowledge of Apple products
- Minimum 1 year technical experience
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong computer proficiency, both hardware and software
- Work well in team environment and be a collaborative team player
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
BEYOND:
The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem solving abilities.