Job Description

DIAMOND GAME ENTERPRISES

A subsidiary of Pollard Banknote Limited, Diamond Game designs, produces, and services games, gaming systems, and tickets for various North American Lotteries and alternative gaming markets.

Our mission is to provide innovative solutions to lotteries seeking retailer growth and to give players thrilling gaming experiences, always put customers first by providing consistent service and unique products that outperform competitors, and foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our influence positively impacts many Veteran and charity communities across North America. Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun!

In addition our awesome environment with an emphasis on employee wellness and taking care of our People, we offer competitive healthcare coverage, 401k Retirement, Profit Sharing, and more!

POSITION SUMMARY

The Quality Assurance Engineer will mentor and lead the QA testing team under the guidance of the Quality Assurance Manager. Work closely with internal/external testing groups and teams to support and maintain their knowledge, performance, deliverables, and consistency on projects. The Quality Assurance Engineer will oversee the identification of software problems and report product defects to various stakeholders. Duties include assigning tasks to QA Engineers, documenting bugs, developing test plans, running automated tests, aggregating results, and support development in providing high quality products in an environment with strict business constraints and requirements.

The successful candidate should possess a bachelor's degree in Information Systems, Computer Science, or a related field and have experience with systems/platforms support; 3 or more years of experience with IT Service Management System administration and management; 2 or more years of experience with Configuration Management, IT Asset Discovery, Disaster Recovery, languages and database management systems including JavaScript Object Notation (JSON), JavaScript, SQL and Oracle; experience in delivering excellent customer service to users and stakeholders; excellent written and verbal communication skills;

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the QA Manager by relaying priorities to team members and be an integral contributor in setting deadlines and reporting project statuses.
• Ensure consistent implementation and execution of QA Best Practices, tool usage, info tracking, and status reporting within internal and external QA support teams and partners
• Define and maintain testing strategies to ensure compliance to company and industry standards
• Identify primary system issues and develop test suites and plans to mitigate risk
• Manage and Improve company test processes and procedures
• Report results of test and project updates to management, engineers, and marketing departments
• Performs other duties and tasks as requested and required by management

EDUCATION REQUIREMENTS

• Bachelor's Degree in computer or technology field preferred or equivalent work experience
• 3 years of experience with systems/platforms support 3 or more years of experience with IT Service Management System administration and management
• 2 or more years of experience with Configuration Management 5 or more years of experience with administration and management of an IT Service Management System
• Minimum of 3-5 years working in software QA, preferably in a Windows environment
• 3-5 years of experience with defect tracking and test suite management software (Azure DevOps a plus)
• 3-5 years of experience in writing test suits, plans, test cases and defects
• 2-3 years of experience using MS SQL or other DB Query language
• 1-2 years of experience with software automation tools (Selenium, WinRunner, etc.)

KNOWLEDGE AND ABILITIES REQUIREMENTS

• Strong understanding of software QA best practices
• Understand networking concepts (client/server, routers, subnets, etc.)
• Knowledge and experience with programming concepts
• Proficient in Microsoft Office products including Word, Excel and Outlook
• Solid knowledge of the SQL Query Language and a solid foundation in RDB architecture.
• Thrives in fast paced environments
• Strong written and verbal communication skills
• Ability to take instructions and work independently to complete the task
• Willing to travel up to 25% in the US and Canada

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

Company Overview Diamond Game designs, produces, and services games, gaming systems, and tickets for various North American Lotteries and alternative gaming markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited. Our early success was as an innovative leader in the Class II Native American casino market. Since 2001 we have expanded into public gaming, commercial casino, VLT, race track, and bingo markets. Over the years, the Company has developed a reputation for being a provider of high quality gaming and lottery products and systems, and for having the only instant ticket dispenser with video approved as a Class II device by the U.S. Supreme Court. Diamond Game creates innovative lottery products for public gaming and charity markets. Most notably, we created the patented Lucky Tab (LT-3) device, an instant ticket vending machine that dispenses tickets while simultaneously displaying the results of each ticket on a video monitor in an entertaining fashion. The ability to customize the LT-3 enables us to cater to varying market needs. We also develop exciting alternative gaming products, such as Class II bingo and SkilTab, specific to the rules and statutes of various jurisdictions. At Diamond Game, we continuously develop new and thrilling games with state of the art technology that provide players with an entertaining gaming experience.