Job Description

JOB SUMMARY

We are seeking a dedicated, passionate Member Services staff person to join our Team. You must be a service orientated, positive, enthusiastic, multitasker with a love for health and fitness. At least 1-2 years customer service experience is preferred. The ideal candidate is confident, motivated, and able to respond directly to members in a friendly, personable, and professional manner while resolving high priority member needs. Must have a flexible work schedule to be able to work days, evenings, weekends and holidays as necessary.

RESPONSIBILITIES AND DUTIES:

• Greet, check in, and attend to members in a friendly and professional manner.

• Attentively and promptly respond to member needs.

• Answer multiple phone lines and directing calls to the appropriate department.

• Assist members in registering for events and providing information on all club activities.

• Tracking membership inquiries.

• Control of Court reservations for Tennis, Pickleball and Department reservations.

• Check-in members and appropriately respond to messages regarding their membership account.

• Enter sales transactions for members, including program, service and product payments.

• Process paperwork; address change, upgrade/downgrade, credit card changes and processing payments.

• Provide a clean and organized reception area.

• Support and enforce all club rules and regulations as a staff team member.

• Attend and participate in scheduled department meetings and Annual All Staff Meeting.

• All other duties as assigned.

QUALIFICATIONS:

• Must have a positive and enthusiastic service attitude

• 1-2 year Customer Service experience

• Excellent communication skills.

• The ability to work independently

• Open availability a plus

• High school diploma or equivalent.

• CPR/AED certification within 90 days of hire.