Job Description

POSITION TITLE:

IT Applications Specialist

POSITION SUMMARY:

We are seeking a motivated, independent, creative thinker to support our IT application development and maintenance

KEY DUTIES/RESPONSIBILITIES:

Tasks/ Responsibilities including but not limited to:

• Develop, troubleshoot, and manage our customer relationship management (CRM) applications and solutions
• Understanding user requirements and how they translate to new application features
• Collaborating with other IT staffs to set specifications for application projects
• Customizing and configuring the interfaces for CRM & ERP applications

· Management of daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, user permissions, or error analysis)

· Establishing relationships with other company departments involved in the CRM & ERP project

· Support and provide training to new and existing users in the scope of functionalities of the IT applications

· Communicate and cooperate with 3rd party consultants to resolve the application problems or achieve application projects

SKILLS AND ABILITIES:

· Being proactive, focused, a team player, and a good communicator.

· Ideally: coming from IT area into the business or from strong user experience with CRM & ERP.

· Technical capacity at Salesforce is plus but not required.

· Demonstrable experience and the responsibility of running multiple overlapping projects.

· Problem Solving/Analysis.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer information or business analysis related
• 3-5 years of related work experience

WORKING CONDITIONS/JOB ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.