Job Description

Diatron develops, manufactures and markets HEMATOLOGY ANALYZERS, CLINICAL CHEMISTRY ANALYZERS, and associated reagents for human medical and veterinary use.

Our Diagnostics Business has an opportunity for a Customer Service role to support customers in our Diagnostics business based in Medley Fl.

Diatron is looking for a high caliber individuals looking to make a difference in the way we do business with our internal and external Customers. In this role, potential candidates will be able to work with highly motivated Staff members to make process improvements, have the ability and flexibility to think on their feet to provide Customers with the best possible solutions for their issues or concerns.

• WHAT YOU'LL DO
  • Respond to customer inquiries via telephone, email or chats to provide problem resolution in accordance with the Organization's service standards – This is a great opportunity to learn the business as well as grow and develop in a very customer focused, dynamic environment.
  • Provide and maintain detailed and current knowledge of the company's products and services, to ensure complete Customer satisfaction.

EDUCATION AND EXPERIENCE YOU'LL BRING MINIMUM QUALIFICATIONS:

• • BS/BA degree and a minimum of one year customer service experience in a Call/Contact Center environment OR a minimum of three years customer service experience in a Call/Contact Center environment.

    • Ability to demonstrate consistent performance in a high volume/high quality/high accountability contact center will be given favorable consideration.

    • • Ten-key typing skills or equivalent speed is required.
        • Basic level WORD, Excel experience required.
        • Must be familiar with search engines and be able to search and navigate using the internet.
        • Excellent e-mail, telephone, written and verbal communications skills necessary.
        • Ability to handle difficult customers and to facilitate service recovery.
        • Sitting is required for 90% of the work day.

    • PREFERRED QUALIFICATION

    • • Strong analytical, verbal and written communication skills to analyze customer service needs for communication to Service and Technical departments, while understanding and maintain adherence to the Diatron Quality System policies and procedures.
        • Requires ability to navigate a computerized ordering system or other relevant applications.
        • Microsoft software suite and keyboarding skills.
        • Quickbooks system software experience is a plus.
        • Call Center Phone System – Cloud-based Technology

Company Description

Diatron develops, manufactures and markets hematology analyzers, clinical chemistry analyzers, and associated reagents for human medical and veterinary use. The company was founded in Budapest, Hungary over 25 years ago and is one of the top 5 global hematology analyzer manufacturers. Since its inception, Diatron has been at the forefront of laboratory diagnostics. Today, our product range includes hematology analyzers, hematology reagents (both for our own and other manufacturers’ analyzers), hematology control material, clinical chemistry analyzers, clinical chemistry reagents and clinical chemistry controls. The brand name of Diatron has been established throughout the world as a result of our capability for manufacturing high quality and extremely reliable instruments, which has resulted in our products being sold and marketed in more than 100 countries. Today, there are more than 40,000 Diatron clinical chemistry and hematology analyzers in laboratory use, and our customer base continues to grow stronger year after year.