Job Description

We are seeking a talented and dynamic Customer Support Specialist to join our Customer Service Team. This role is critical to our Operations and directly supports our customers success.  This role is ideal for someone that thrives working in a small team environment and is looking for a job opportunity that provides support, flexibility, and stability.  

WHO WE ARE:

Dibert Valve and Fitting Company, Inc. is the Authorized Swagelok Sales and Service Center for the Maryland, DC, and Virginia region. Swagelok is a global developer of fluid system components for a variety of industries: Semiconductor, advanced research, biotechnology, shipbuilding, power, alternative fuels, oil and gas among others.  Swagelok is a $2B enterprise with a global presence in 84 regions around the world. Dibert Valve & Fitting has been serving this region for 60+ years with a reputation for quality products and exceptional service.

WHAT IT'S LIKE TO WORK AT DIBERT:

When asked what it's like to work here, this is what a few of our associates had to say: 

"If you want to work at a company that cares about your personal development as much as the company's success as a whole, Dibert is the place for you"  - Warehouse Manager, 9 year tenure

"At Dibert Valve, you know what you do matters. Being present and helpful and a team member matters. Management is great at letting us know we are appreciated" -Customer Service, 20 year tenure

"The thing I treasure most about my job is having a boss that trusts I will get my work done to the best of my ability and does not micro-manage me."  -Customer Service, 9 year tenure

"The environment at Dibert is mostly stress free, and even on the most chaotic days everyone shares the workload evenly." - Custom Solutions, 2 year tenure

WHAT DOES A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST LOOK LIKE?

This position plays a critical role in our Customer Service experience.  Most of your time will be spent interacting with our diverse customer base and helping them with their business needs.  This includes:

• Assisting our customers with sourcing Swagelok products by processing quotes, orders, & returns in our SAP business system. This is done over the phone, via email, and in person.
• Handling customer requests for technical product information with the support of Swagelok's technical resources. 
• Working with our sales team to support individual customer needs.

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

This role is perfect for someone that is strongly self-motivated and has a desire to make a difference for their customers. 

Some things that will ensure your success:

• Collaborative attitude with a real desire to to help your fellow associates and go the extra mile for our customers.
• Strong communication skills including active listening. This will help to best serve our internal & external customers.
• Desire to develop technical proficiency to ensure you can complete customer requests and offer alternative options or complementary products.
• Effective time management and prioritization skills
• Willingness to work in a small office environment and assist in other areas of the business when needed to include warehouse functions (shipping and receiving product)
• Ability to think creatively and adapt when approaching challenges
• "Lifelong Learner" mentality- Continuously improving through goal setting and utilizing Swagelok and Dibert's resources
• Value-Driven attitude where our values of Innovation, Customer Focus, Integrity, Quality, Continuous Improvement, and Respect drive decision making.

Basic Qualifications:

• Bachelor's Degree plus 2 years of Customer Service or Inside Sales experience
• Strong proficiency in Microsoft Office Suite, SAP experience a plus
• Strong Mechanical Aptitude a plus

WHAT WE OFFER:

• Competitive salaries with room for professional growth
• Comprehensive benefits including Medical, Dental, Vision, Short & Long Term Disability, Life
• 401(k) with a company match
• Community Service/Donation Match 
• Tuition Reimbursement Program
• Paid holidays (with bonus days), sick time, and vacation time
• Monthly Bonus program 
• This position is work from home (part time) eligible after training is complete
• Flexibility available to account for work/life balance. We want work to be a rewarding part of your life- not your entire life.

Company Description

Founded in 1956, Dibert Valve & Fitting is the authorized supplier of Swagelok products and services for the Virginia/Maryland/DC region. Our headquarters is in Richmond, VA and we have branch offices in Frederick, MD and Norfolk, VA.