Job Description

Expo Home Improvement is seeking an experienced Customer Care Coordinator to support our operations, we call this department the Expo Care Team. We are a fast-growing team that currently covers the DFW, Georgetown/Austin, and San Antonio markets.

The ideal candidate would bring OUTSTANDING customer service to all of our customers, ensuring them a seamless process on their home renovation project from start to finish!

1. This individual will be responsible for validating all sales contracts and ensuring compliance with the company’s standards.
2. They will also work with the homeowners at the beginning and conclusion of the projects to ensure Total Customer Care.
3. This individual will also play a critical role in service calls and work with the Service Coordinators. Therefore, it will be vital that the Customer Care Coordinator can work evening shifts as well as a Saturday shift, rotating among team members. Ultimately, the Customer Care Coordinator will be responsible for customer communications alongside the company’s project delegation

JOB RESPONSIBILITIES:

• Receives and validates all contracts to ensure detailed compliance.
• Responsible for communicating all discrepancies to upper management
• Design and implements reporting to reflect the performance of individuals and sales teams
• Cross-train in Project Coordination as a backup
• Communicates with Production Manager any information received
• Primary contact for receiving phone calls to the branch office.
• All other duties as assigned

JOB QUALIFICATIONS AND SKILLS

• Attention to detail
• Communication Proficiency
• Customer/Client Focus
• Technical Capacity
• If interested, please take this individual assessment! https://assessment.predictiveindex.com/4R2/09f664c8-bbce-4597-a274-d03596d990e0?type=candidateba

Expo Home Improvement is a growing and reputable company based in Carrollton, Texas. Our company values caring, fun, passionate, and high-energy team members with the highest integrity. Our owner, staff, and professional sales representatives are committed to providing homeowners with the best possible solution for their bath or shower, and window projects. We rely on our solid reputation, integrity, quality products, and experienced installers to help us continue to achieve our expansive growth in the Dallas-Fort Worth market.

EEO Statement – Dietzler Ventures, Inc. is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce

Job Type: Full-time

Company Description

Expo Home Improvement is a growing and reputable company based in Carrollton, Texas. Our company values caring, fun, passionate, and high energy team members with the highest integrity. Our owner, staff, and professional sales representatives are committed to providing homeowners with the best possible solution for their bath or shower and energy-efficient window projects. We rely on our solid reputation, integrity, quality products, and experienced installers to help us continue to achieve our expansive growth in the Texas market.