Benefits:

Competitive salary

Free food & snacks

Paid time off

Mr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. We’re looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting our online presence.

If you’re organized, people-oriented, and digitally savvy, this role is a great opportunity to grow with a respected brand.

What You’ll Do

Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner

Schedule service appointments and follow up with customers as needed

Manage and update digital platforms, including social media pages and online listings

Assist with online marketing efforts such as promotions, reviews, and basic content creation

Monitor and respond to online reviews to maintain a positive brand image

Coordinate with technicians and office staff to ensure smooth customer experiences

Maintain accurate customer records and service details

What We’re Looking For

Strong communication and customer service skills

Comfortable using social media, email, and basic digital marketing tools

Organized, reliable, and able to multitask in a fast-paced environment

Tech-savvy with basic computer skills (CRM systems a plus)

Prior experience in customer service, marketing, or administrative roles preferred

Experience in home services or trades is a plus—but not required

Why Work With Mr. Rooter Plumbing

Supportive, team-oriented work environment

Training and growth opportunities

Competitive pay based on experience

Stable company with a strong local and national reputation

The chance to make a real impact on customer satisfaction and brand growth

Ready to join a company that values professionalism, positivity, and great service? Apply today and become part of the Mr. Rooter Plumbing team!

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.