Job Title: Head of Operations

Job Type: Full-Time

Reports To: CEO

Location: FL, TX, or GA, Remote with occasional commute to Winter Haven, FL office, M-F, Eastern Time

Restriction: This opportunity is for candidates residing in or relocating to FL, TX, or GA

Compensation: $90,000 to $130,000 Annually + Benefits

The client is a Florida-based fishing company with the largest online saltwater fishing club in America. They specialize in serving their 50,000+ “Insider” members through fishing education, e-commerce tackle sales, and a family-like community of anglers from all kinds of different skill levels.

They are looking for a talented operations person to manage, lead, grow, and inspire their customer service, customer success, e-commerce, and shipping/fulfillment team. Someone who loves removing roadblocks, who’s constantly looking for more efficient ways to do things, and who loves building systems and people. Experience in the subscription or membership business is important – along with creativity, leadership, a strong work ethic, and a talent for simplifying systems and processes.

It’s a dream job for anyone who’s ever thought about leading an online subscription and e-commerce team for a living – with great pay, potential to move into the COO role, and a chance to show the world how great you are.

WHAT YOU WILL DO IN THIS ROLE

The client is seeking a creative, strategic thinking, process-oriented, and visionary Head of Operations to run their Insider membership experience, customer service, and tackle fulfillment.

This role calls for a hands-on leader who can oversee all elements of operations. The ideal candidate will have had a successful track record in similar situations and must have experience in a subscription or membership-based company.

This position reports directly to the CEO with the potential to grow into a COO role in the future.

RESPONSIBILITIES

As Head of Operations, your day-to-day responsibilities would look as follows:

• Oversee and coordinate the day-to-day operations of customer service, customer success, and tackle fulfillment processes.

• Create a world-class operation whereby the client is recognized as the industry leader in creating WOW to their members.

• Create processes that minimize manual steps, eliminate inefficiencies, and increase documented processes.

• Leverage technology whereas it makes sense.

• Take ownership of their documented Operating System.

• Create process documentation for all processes in the division.

• Oversee fishing tackle inventory control and accuracy, including tracking, replenishment, forecasting, and optimization to prevent stockouts.

• Collaboration with marketing and sales team.

• Spearhead cost reductions (internal and external) to increase margins.

• Hire and manage the operations team.

• Supervise, train, and provide direction to staff ensuring they have the necessary resources and support to perform their tasks effectively.

• Optimize teammates’ performance by ensuring the right responsibilities fit.

• Define and track key performance indicators to measure the team’s performance and identify areas for improvement.

• Responsible for the Winter Haven, FL facility, ensuring theft prevention, security, and preventing damage.

REQUIREMENTS

• Required minimum 3+ years in leadership roles with experience in managing operations of an online-based company selling memberships and e-commerce.

• Experience in supervising teams as well as direct reports.

• Excellent leadership and team management skills.

• Strengths in recruiting, interviewing, hiring and managing team members.

• Experience in customer service and customer success.

• Experience with cycle counting, forecasting and planning.

• Advanced Excel knowledge.

• Ability to manage multiple projects, while staying course to the overall strategic plan.

• Ability to solve problems – dealing with whatever challenges that occur.

• Hands-on leader, not afraid of joining in as required.

• Track record of meeting goals, creating and executing new strategies and tactics resulting in high growth.

• Ability to adapt due to changes resulting from growth and evolution of the company and the general business environment.

• Ability to ensure all team members remain compliant with OSHA, state, local and governmental regulations.

SUCCESSFUL CANDIDATES DEMONSTRATE THE FOLLOWING SKILLS AND EXPERIENCES

• Background in fishing club subscription business, online subscription-based business, and e-commerce.

• Understands how digital marketing works at a high level.

• Leadership and operational skills.

• Proficient in client engagement and adept at resolving issues.

BENEFITS

• Competitive salary and opportunity for growth

• 401(k) matching at 100% for the first 3%

• Long term disability

• Short term disability

• Life insurance

• Vision insurance

• Dental insurance

• A fun, family-first team