Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Compensation and Benefits:

$18-$24 per hour

Weekdays

Professional Environment

Training provided

Paid Time Off

Bonus Opportunities

Career Progression Opportunities

About Us: USA Insulation is the sole provider of USA Premium Foam® Insulation, which enables homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 150,000 homes and boast an outstanding customer satisfaction rating.

Job Summary:

The Administrative Support Coordinator is responsible for managing inbound and outbound phone calls, qualifying leads, and scheduling in-home appointments for the sales team. This position requires excellent communication skills, attention to detail, and the ability to effectively engage with potential customers to gather information, assess their needs, and set appointments. Familiarity with platforms like Facebook, Google Business, Instagram, and LinkedIn, as well as basic knowledge of online marketing tools, is a plus.

Key Responsibilities:

Make outbound calls to leads that are generated through marketing campaigns, referrals, and other sources, with the goal of scheduling in-home appointments for the sales team.

Handle inbound calls, qualify prospects, and schedule appointments.

Utilize company scripts, follow-up procedures, and sales tools to qualify leads.

Maintain accurate records of all customer interactions using the company’s CRM system.

Gather relevant data, from web resources, about the address of the in-home appointment.

Learn and fully understand the USA Insulation product offerings and pricing strategies.

Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.

Manage the company job board and scheduling calendar.

Provide support to the President, as requested.

Platform Management: Manage accounts on platforms such as Google Business, Facebook, Instagram, and LinkedIn including posting, scheduling, and monitoring content.

Brand Monitoring: Monitor online conversations and trends related to the brand and industry, addressing any issues or opportunities that arise.

Qualifications and Skills:

You must have strong communication skills.

You must be organized, detail-oriented, and capable of managing multiple tasks efficiently.

Experience with CRM software and/or Microsoft Office Suite (Excel, Word, etc.) is a plus.

Experience in appointment scheduling, customer service, or telemarketing is a plus.