Job Description

Job Description

About ASC³:

The mission of ASC³ is to bridge the “Digital Divide” gap in our inner-city communities by addressing the technology needs of mature and older adults with limited income via education, resources and training through technology literacy and access to technology.

Position Overview:

The Digital Navigator provides individualized or small group assistance to program participants who need affordable home internet service, internet-capable devices, and/or basic digital literacy training and tech support. The Navigator will also be responsible for monitoring the ASC3 Hotline for Internet Information and Digital Navigator Google Voice account, answering and forwarding questions regarding computer and internet connectivity.

Pay Rate:

$17-$22/hr depending on experience and education.

Responsibilities and Duties:

• Assist clients via telephone, email, and in-person (1-on-1 and in a classroom setting).

· Conduct adult basic digital literacy courses, remotely and in-person.

· Monitor ASC3 Hotline for Internet Information (HII) and Digital Navigator Google Voice account: return technical support phone calls, provide referrals, etc.

· Provide 1-on-1 support to clients with specific tech support needs, remotely and in-person

· Direct community members to relevant resources, navigate them through online processes such as appointment scheduling, voting registration, virtual payments, government assistance applications etc.

· Develop relationships with community members by providing 1-on-1 attention, over multiple sessions, if necessary.

· Travel to various training and support sites, as required.

Critical Skills and Aptitudes:

• Excellent telephone, online, and in-person communication skills.

• Ability to work and establish trust with diverse client populations.

• Excellent understanding, sensitivity, and patience with clients who may require repeated instructions or interactions to solve issues.

• Proficient in Microsoft apps, Google apps, Zoom and other virtual platforms.

• Basic knowledge of operating systems such as Linux, Mac OS, Windows, iOS, Chrome OS and Android.

• Basic knowledge of internet connectivity, routers, hotspots, and local ISPs.

• Ability to provide excellent communication, establish appropriate boundaries with clients, and demonstrate innovation and flexibility.

• Basic knowledge of PC, tablet and smartphone hardware, software, and peripheral connectivity.

• Proficient with passwords, online safety, and privacy management.

• Excellent public speaking and teaching skills.

• Ability to handle inventory up to 30lbs.

• Ability to travel independently as necessary to service program deliverables (must have car).

Education:

• HS Diploma/ GED Equivalent (Required)
• Northstar Digital Literacy Certification (Attainable Upon Offer)
• College education/ coursework (Preferred)

Experience:

• Classroom instruction or equivalent experience: 3-5 years (Required)
• Technical support: 1 year (Preferred)
• Experience working with mature adults and seniors (Strongly Preferred)
• Bilingual (Spanish) is a plus.

Company Description

The mission of ASC3 is to bridge the “Digital Divide” gap in our inner-city communities by addressing the technology needs of mature and older adults with limited income via education, resources and training through technology literacy and access to technology. ASC3 was established to implement positive initiatives, which provides empowering technology resources to greater Cleveland residents (young adults 18-40 mature adults 45-64, and senior citizens 65 and older). The humanitarian-centered philosophy of ASC3 provides a nurturing atmosphere conducive for clients to learn and thrive, regardless of educational and/or financial barriers. ASC3 is located at 1111 Ashbury Avenue, Cleveland, Ohio 44106.

Company Description

The mission of ASC3 is to bridge the “Digital Divide” gap in our inner-city communities by addressing the technology needs of mature and older adults with limited income via education, resources and training through technology literacy and access to technology. ASC3 was established to implement positive initiatives, which provides empowering technology resources to greater Cleveland residents (young adults 18-40 mature adults 45-64, and senior citizens 65 and older). The humanitarian-centered philosophy of ASC3 provides a nurturing atmosphere conducive for clients to learn and thrive, regardless of educational and/or financial barriers. ASC3 is located at 1111 Ashbury Avenue, Cleveland, Ohio 44106.