ABOUT DIGITALPATH, INC.

DigitalPath, Inc. is growing and thriving in the communities of Northern California! We are the leader in providing high-speed internet to thousands of rural customers. We are proud to partner with the State of California, and AlertWildfire, and other large corporations that are involved in providing both prevention and response technology for California wildfire emergencies.

At DigitalPath we work hard to provide every employee with a supportive work environment that is fulfilling and expresses appreciation. We know that all our employees play a vital role in the company's continued success. The health, wellness, and safety of our employees and the communities we serve is of utmost importance to us.

We are a Chico-based Internet Company that is dedicated to building a positive workplace as we deliver high speed internet to rural communities.

TECHNICAL SUPPORT REPRESENTATIVE (ON-SITE NON-REMOTE)

DigitalPath, Inc. is hiring a Technical Support Representative to offer technical support to our customers as well as, cross coverage for customer service calls.   We currently have a Full-time opening for a Technical Support Representative. If you have the qualifying combination of skills and experience, we're looking for, we want to hear from you!

HIRING AT $17 TO $20 /HR. depending on knowledge, skills, abilities.

ESSENTIAL DUTIES OF THE TECHNICAL SUPPORT EMPLOYEE:

• Provide courteous and professional service while working with Residential and Business customers via phone or email to troubleshoot technical difficulties.
• Troubleshooting network connectivity issues.
• Utilizing various brand of networking hardware (training provided).
• Utilizing proprietary and 3rd party software systems.
• Assist field technicians with troubleshooting while they are on location.
• Offers Phone based support to customers.
• Processes customer payments.
• Perform other duties as assigned by supervisor.

QUALIFICATIONS OF THE TECHNICAL SUPPORT EMPLOYEE INCLUDE, BUT ARE NOT LIMITED TO:

• High school diploma or equivalent.
• The ability to efficiently prioritize competing demands and multitask in a fast-paced environment.
• Must be reliable and punctual.
• Strong documentation skills.
• Excel in providing Customer Service.
• Knowledge of Desktop-based operating systems (Windows/Mac/Linux).
• Knowledge of mobile-based operations systems (iOS/Android/Blackberry).
• Familiar with: Outlook, Thunderbird, and Apple Mail.
• A+, Net+ or CCNA are a plus.
• Previous call center experience is a plus.
• Ability to type 30+ words per minute.
• A knack for computers and a need to tinker.

COMPENSATION AND BENEFITS

This is a full-time non-exempt position. HOURLY pay range is $17 to $20 per hour.

All job offers are contingent upon applicant passing a post-offer pre-employment background check, physical, and drug/alcohol screening.

 BENEFITS INCLUDE:

• Group Health and Dental insurance,
• Life Insurance,
• Vision Reimbursement Program,
• Free Residential Internet Service (if you reside in the coverage area),
• 401k,
• Vacation,
• Holiday Pay,
• Sick time,
•  All employees have access to our Employee Assistance Program (EAP),
• Our facilities include an on-site cafeteria with company lunches/parties, and
•  A dedicated game room currently in development.