Description

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

YOUR ROLE:

The Digital Platform Lead for Xvantage leads the strategy and execution of our next generation of engagement offerings. From defining and implementing tools and technologies that drive deeper integration and automation to leading edge data insights and opportunities that expand our markets, the Head of Xvantage platform is defining new ways we will create value for Ingram Micro and our partners.

JOB RESPONSIBILITIES:

Major responsibility: Define the strategy to create value from the platform

Supporting Actions:

• Create and implement strategy to maximize O/I through use of the platform.

• Defining how we will transform our business and create value with partners.

• Apply data and insights to develop and execute strategy.

• Develops solutions which are highly innovative and ingenious by taking a broad and strategic perspective that anticipates internal and/or external business challenges.

• Provides a future vision of technology and are on the leading edge of research and development for the corporation and industry.

• Analyzes organizational strategy and business processes as a key member of the digital operations leadership team, developing solutions which are fully aligned with overall business goals.

• Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities.

• Uses industry knowledge to recommend options to optimize company functions/processes.

• Assists in areas of solutions planning, impact analysis, and risk assessment.

• May sit on client/customer steering committees related to the broader aspects of the program/project being implemented. 

• Define and articulate value propositions to multiple audiences, and motivate internal and external partners to take action to achieve outcome

• Create an industry leading platform that is best in class, establishing a significant business advantage within our industry

Major Responsibility: Drive platform impact, utilization and adoption

Supporting Actions:

• Develop and implement a strategy to grow adoption and utilization of the platform in all aspects of business.

• Uses historical data, sales trends, activity reporting and market research to develop forecasts, track targets and provide various reporting (daily, weekly, monthly).

• Utilizes data to determine potential changes in platform and business processes to drive adoption and platform impact

• May conduct various financial assessments of investments (ROI/ROA, etc.).

• Define actions, order of actions and application of available resources to achieve desired outcomes against global targets within timeframes

• Work cross-functionally across multiple teams and individuals to achieve success in a team environment

• Exercises wide latitude in determining objectives and critical assignments.

• Influences business decisions made by leadership

• Increased customer, associate and vendor experience while positively impacting profitability

Major Responsibility: Technical functionality, stability, and roadmaps for the platform

Supporting Actions:

• Collaborates with business, engineering and product teams to ensure critical enhancements, functionality and bugs are prioritized appropriately to ensure maximum business benefit.

• Coordinates the UAT strategy with GBS, countries, engineering and product teams to ensure meeting of agreed upon timelines and functionality deployments

• Drives strategic alignment of the platform roadmaps and business to deliver an aligned process and platform ecosystem supporting overall business strategy.

• Utilizes industry knowledge and user feedback to identify gaps in functionality for future development and enhancements ensuring an ever-growing set of business actions can be successfully transacted without associate touch.

End Results: Stable platform delivering on the needs of its users while aligned with business strategy

Major Responsibility: Stakeholder collaboration and communication

Supporting Actions:

• Ensures widespread understanding of direction, strategy and roadmap for the platform and engines tied to it

• Provides regular communication to the organization around key milestones, successes and KPIs for the platform. As well as technical and functional updates around new features and enhancements

• Creates the governance to ensure sustained high levels of satisfaction with key users and stakeholders of the platform

• Participates in discovery of existing role impact and future talent needs to align with the technology and business roadmaps

• Develops relationships with key stakeholders to ensure continuous feedback loops and integration of that feedback

End Results: Well informed and aligned organization that is using data and experience feedback to move both the platform and the business forward

YOUR KEYS TO SUCCESS:

• College degree OR a minimum of 8 years of experience including a minimum of 3-5 years specific experience in roles similar to vendor business manager, business analytics/operations, project management, sales and ecommerce.

• Proven ability to collaborate and drive consensus among large cross-function teams and colleagues

• Successfully lead, motivate, influence, and drive results in a highly matrixed environment.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.