Job Description

SALES ACCOUNT COORDINATOR

The main purpose of Account Coordinator is to become an integral part of our Sales and Account management teams. This position reports to our Sales manager and will be dedicated to supporting key accounts assigned to our top-tier Sales Executives.

The Account Coordinator must have a keen knowledge of printing and our internal ordering system as he or she will partner closely with Sales Executives to develop plans to support the needs of key clients. To be successful in this diverse role, the Account Coordinator must have a high level of English proficiency along with excellent written and oral communication skills. He/she must also possess the confidence to proactively interact with various departments and be able to navigate complex customer requests and support situations.

PRIMARY RESPONSIBILITIES:

ACCOUNT EXECUTIVE SUPPORT

• Daily Review and Follow-Up on Orders in Progress for Sales Executives:
• Identify “stuck orders” and take action to remove obstacles:
• Orders on FTLC status
• Orders on Hold status
• Orders with partial payments
• Orders requiring proof/design approval
• Orders requiring new artwork
• Check status and follow up on design orders in progress
• Check status and follow up on Hard Copy Proof requests from assigned accounts
• Check status and follow up on custom jobs
• Order & Quote Entry:
• Convert quotes and enter re-orders
• Follow up on quotes for Sales Executives

SALES EXECUTIVE SUPPORT:

• Provide coverage for assigned accounts when Sales Exec(s) are out of office
• Check IMS for alerts assigned to Sales Exec and handle in timely fashion
• Monitor Sales Exec’s phone and inbox for urgent issues
• Follow up on CS level 3 Promotions/Mailings

CUSTOMER SUPPORT

• Manage Problem Tickets and Reprints to successful resolution for assigned accounts
• Manage special packaging and handling requirements for customers, including bill of lading requirements
• Fulfill sample requests for assigned accounts
• Act as a liaison between Customers and CS Ops when necessary

REQUIRED SKILLS / EXPERIENCE:

• Excellent written and verbal communication skills
• Strong attention to detail
• Customer-Focused Attitude
• Flexibility and willingness to take on new projects and requests as they arise
• The potential to grow and advance in the organization, demonstrated by good judgment and decision-making skills, a true bias for action, and the ability to “figure things out”

MINIMUM REQUIREMENTS:

• Strong understanding of printing or ability to learn quickly
• Strong understanding of DRI’s internal ordering system (IMS), or ability to learn quickly
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook

PAY RATE: BASE RATE PLUS COMMISSION DEPENDING ON EXPERIENCE

Company Description

Digital Room is a high-growth eCommerce company serving Small and Medium-Sized Businesses (SMBs) with high-quality customized marketing and branding products and services. As a trusted leader in the markets we serve, our business is based on consistently delivering a high-quality product, on time, at a fair price. The company has grown consistently by expanding our product offering and winning new customers in existing brands as well as through strategic acquisitions. We have a strong company culture rooted in our core values: Dedication & Collaboration, Quality Driven, Data-Driven Mindset, Customer Driven, Drive to Succeed, and Professionalism & Integrity. Digital Room operates multiple brands with unique value propositions, led by the flagship UPrinting brand. Other brands include PrintRunner, Packola, Logo Sportswear, eSigns, NextDayFlyers, Signs.com, 48 HourPrint, and PrintPlace. The business is vertically integrated with a network of seven manufacturing locations across the US. The broad array of products include Traditional Marketing Collateral, Stickers & Labels, Packaging, Promotional Products, and Signs & Banners. The Los Angeles headquarters is joined by professional staff in each manufacturing location in CA, CT, MI, NJ, OH, TX, UT as well as in two ffices in the Philippines. The company’s over 1800+ employees worldwide work closely together and around the clock to deliver the speedy and reliable service that continues to win the trust and loyalty of thousands of customers every day. What are the perks and benefits of working at Digital Room? • A chance to work with the best print professionals in a fast-paced, collaborative, and fun environment. • Competitive Pay • Growth Opportunities • Comprehensive health, dental, vision coverage • Employer Match 401(k) - limits apply • Company sponsored Life and AD&D Insurance • Flexible Spending Account • Voluntary Benefits • Paid Holidays and Paid Time Off (PTO) • Fabulous Employee Discounts across all products • Company-sponsored training and certifications • Best in class print technology and safe work environment • Fun at work events and much more