Job Description

Digital Strata is currently seeking individuals to provide Relativity One support in Mountain View, CA at one of our managed services clients. This is a full-time position that is currently remote work only due to COVID restrictions but will require you to be on-site when conditions permit.

RESPONSIBILITIES:

• Provide general level one (L1) support to clients email and IM.
• Typical activities include password resets, end user troubleshooting, setting up and managing users, triaging and defining requests for the next level support team.
• Work with clients to resolve issues and requests on topics related to features and functionality in Relativity One platform.
• Assist Project Coordinators and Project Managers with reports, standard operating procedures and other client requests.
• Develop knowledge of technical tools, methods and technologies to consult on solutions.
• Consistently update job/task tickets with status updates and state changes associated with active tasks.

QUALIFICATIONS:

• 2+ years Relativity and/or Relativity One experience
• Direct experience supporting clients as a primary contact or lead using phone and/or email
• Experience troubleshooting complex issues
• Professional written and verbal communication skills
• Ability to manage multiple tasks and projects

Company Description

Digital Strata is the premiere eDiscovery service provider for law firms and corporations, whether you need a dedicated in-house team, an on-demand partner, or simply a trusted educational resource. Our flexible, collaborative, and hands-on approach brings together over a decade of experience as an industry leader with state-of-the-art technological support to customize an optimum solution for even the most unique challenges. And we do so in a way that ensures exceptional quality, integrity, and efficiency.