Job Description

• Deliver technical support for desktops, laptops, mobile devices, and peripherals including troubleshooting OS issues across Windows, macOS, and Linux platforms
• Manage user accounts, permissions, and device configurations while ensuring alignment with company security policies
• Image, configure, and deploy new end-user systems and maintain lifecycle processes for devices and mobile platforms
• Utilize and support endpoint management tools such as Microsoft Intune, SCCM, and Jamf for patching, software distribution, and compliance
• Administer collaboration platforms including Microsoft 365, Teams, SharePoint, and video conferencing solutions to drive communication and productivity
• Collaborate with network and infrastructure teams to troubleshoot connectivity issues and support seamless access through VPN and cloud integrations
• Assist in documenting network-related configurations and contribute to resolution efforts for digital workplace incidents
• Implement and enforce cybersecurity practices across endpoints including antivirus, encryption, DLP, MFA, and incident remediation
• Promote user awareness around cybersecurity and support compliance with regulatory standards such as NIST or CMMC
• Maintain accurate IT asset inventory and licensing records while documenting procedures and support guides for knowledge sharing
• Generate performance reports and support metrics to continuously improve digital workplace operations and user satisfaction
• Actively participate in IT projects such as hardware refresh, new tech implementation, migrations, and collaboration tool adoption
• Work closely with cross-functional IT teams and business stakeholders to deliver solutions that enhance employee experience
• Encourage the adoption of new tools and processes that promote collaboration and digital efficiency

Qualifications

• Minimum of 7 years of experience in desktop support or digital workplace roles within enterprise or industrial environments

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent hands-on experience

• Deep technical knowledge of Windows and macOS platforms with familiarity in iOS and Android device support

• Strong experience using endpoint management solutions such as Intune, SCCM, or Jamf for system configuration and policy deployment

• Solid understanding of Active Directory, Azure AD, Group Policy, and access management principles

• Proficient in Microsoft 365 administration including Teams, SharePoint, OneDrive, and Exchange Online

• Working knowledge of network fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, VPN, and troubleshooting connectivity issues

• Understanding of infrastructure components including virtualization tools like VMware or Hyper-V and cloud platforms such as Azure or AWS

• Awareness of endpoint cybersecurity including antivirus solutions, encryption, MFA, and adherence to compliance frameworks

• Experience with scripting tools like PowerShell or Bash to automate tasks and improve digital workplace efficiency

• Familiarity with ITSM practices and frameworks such as ITIL
  Strong communication and interpersonal skills to support and educate users while translating technical details clearly

• Ability to work independently and collaboratively across teams with a proactive and solutions-oriented mindset

• Comfortable managing multiple priorities in fast-paced, evolving IT environments while maintaining a focus on service quality

Additional Information

• To acquire experience in different critical industries and projects while working for the same company;
• To have a competitive salary and a great benefits package
• To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
• To have a clear career development plan that suits your goals;
• To have the possibility of working abroad through our mobility program thanks to our international presence;
• To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
• To be part of a team where having fun is essential.