Job Description

Job Description

SUMMARY

This position is primarily responsible for negotiating; planning, controlling, promoting and executing the purchase of re-buy product lines.

This position is also responsible for providing customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBLITIES: Core duties and responsibilities include the following. Other duties may be assigned.

Buyer:

· Replenish Inventory with largest amount of turns of inventory, maintaining proper service levels.

· Returns Overstock to manufacturer.

· Explores and recommends alternatives to save or improve delivery.

· Places purchase orders based on assigned authorization.

· Ensures purchases comply with internal and external requirements and regulations as well as good purchasing practice.

· Maintains proficiency in automated systems used for purchasing functions such as inventory control, vendor contract information, cost control and bid analysis.

· Follows up with manufacturers for the status of open purchase orders.

Customer Service Representative:

· Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.

· Ensures full customer satisfaction and maintains a friendly, helpful demeanor.

· Identifies and prioritizes problems and issues related to service area.

· Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

· Ensures that appropriate changes were made to resolve customers' problems.

· Refers unresolved customer issues to designated departments for further investigation.

· Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.

· Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· *The company reserves the right to add or change duties at any time.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

COVID-19 considerations: To keep our employees safe, we offer gloves, hand sanitizer, masks and do our best to keep a 6ft distance between employees.