We are seeking a skilled and empathetic Customer Service Consultant ON SITE to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.

Things to consider in order to move forward:

• Must be at least 18 yrs of age
• Must reside in Houston
• Must NOT have any type of criminal record

Key Responsibilities:

Customer Support: Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product/service information.

Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.

Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.

Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.

Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.

Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.

Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.

Qualifications:

Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.

Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Familiarity with customer service software and tools.

A genuine passion for helping customers and a commitment to delivering outstanding service.

Ability to adapt to a fast-paced and dynamic work environment.

Knowledge of customer service best practices and a dedication to continuous improvement.

Excellent teamwork and collaboration skills.