Customer Service Events Coordinator ON SITE

Job Overview:

We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.

Things to consider in order to move forward:

• Must be at least 18 yrs of age
• Must reside in Houston
• Must NOT have any type of criminal record

Key Responsibilities:

Event Planning and Coordination:

Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.

Collaborate with internal teams to ensure that event objectives align with customer service goals.

Customer Interaction:

Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.

Proactively engage with customers during events to gather feedback and address concerns.

Registration and Check-In:

Manage event registration processes, ensuring accurate attendee information and efficient check-in procedures.

Provide support and guidance to attendees during the registration and check-in process.

Communication and Documentation:

Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.

Document customer interactions and feedback for post-event analysis and improvement.

Problem Resolution:

Address and resolve customer issues or concerns in real-time during events.

Collaborate with internal teams to find prompt and effective solutions to customer challenges.

Collaboration with Vendors:

Liaise with event vendors to ensure the delivery of quality services and products that meet customer expectations.

Negotiate and manage vendor contracts as needed.

Post-Event Analysis:

Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.

Prepare reports summarizing key performance indicators and recommending improvements.

Qualifications:

Experienced in Marketing, Business, Hospitality, or a related field but not required.

Proven experience in event coordination or customer service.

Strong organizational and multitasking abilities.

Excellent verbal and written communication skills.

Proficient in using event management software and CRM systems.

Preferred Skills:

Familiarity with customer service best practices.

Previous experience in a customer-centric event role.

Creativity in designing engaging customer experiences.

If you are an energetic and customer-focused individual with a passion for creating memorable event experiences, we encourage you to apply for the Customer Service Events Coordinator position.