Job Description

POSITION SUMMARY

The Direct Services Assistant Manager supports the operation and performance of internal food distribution programs, ensuring efficient and effective service to address community food insecurity. This role includes supervising a team of four coordinators, coordinating program resources, and assisting with strategic initiatives to streamline food distribution processes as they align with the organization’s strategic goals. Imperative to this role is the ability to maintain program compliance, think critically, foster relationships, and interact with individuals throughout the organization and community in a positive fashion. The Direct Services Assistant Manager may be required to complete other tasks as assigned by the Direct Services Manager in support of FSD’s mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Occasional evening or weekend work is required as a condition of employment.

Program Operations and Oversight

• Assist in managing the day-to-day operations of internal food distribution programs.
• Oversee food inventory, scheduling, and resource allocation to meet the program needs.
• Support the implementation of processes that improve program efficiency and service quality.
• Monitor distribution activities to ensure compliance with organizational policies, safety standards, and local regulations.
• Collaborate with volunteers, site leads, and community partners to support distribution events.

Team Leadership and Development

• Supervise the Direct Services Team, providing clear direction, coaching, and performance feedback.
• Assign tasks, manage workloads, and evaluate team performance to meet program goals.
• Facilitate team meetings to communicate updates, set goals, and address challenges.
• Provide training and mentorship to staff and volunteers to ensure successful program operations.

Administrative and Strategic Planning

• Assist in developing and executing strategies to address community food insecurity effectively.
• Assist with the preparation of communication materials, including updates to site leads and community members.
• Support data collection and analysis to evaluate program performance and outcomes.
• Participate in planning and implementation of special projects and campaigns, such as seasonal distributions or program expansions.

INTERACTION

The position also requires frequent interaction with all FSD staff and volunteers of our community.

Qualifications

EDUCATION/YEARS EXPERIENCE

Required

• High School Diploma/GED
• Previous experience working in a nonprofit or external facing role

Preferred

• Bachelor’s degree in nonprofit management, social work, or another related field.
• 2-3 years of experience in food distribution operations, preferably within a nonprofit or community-focused organization.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional written and oral communication
• Demonstrates good judgment and exceptional attention to detail
• Ability to quickly resolve conflict using tact, sensitivity, and discretion
• Excellent organizational and project management skills
• Professional demeanor with an aptitude for analytical thinking and problem-solving
• Responsible, well organized, and demonstrated initiative
• Excellent customer service skills, both in-person, virtually, and on the telephone
• Ability to work under pressure with tight deadlines and thrive in a fast-paced, dynamic environment
• Ability to work independently and collaboratively; follow through on tasks with minimal supervision
• Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
• Knowledge of nonprofit organizational practices
• Passion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity

TOOLS AND EQUIPMENT USED

Personal computer, multi-line phone, copier, and printer.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

Must be able to obtain and keep a forklift and electric pallet jack certification. Training will be provided.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job, the employee is regularly expected to:

• Performs work in an office and warehouse space housing warehouse operations, which may occasionally create an exposure to dust and pollen
• Sit and/or stand for extended periods, walk, bend at the waist and knees, kneel and use hands, arms and legs for dexterity, balance and climbing stairs frequently. Must be able to sit for prolonged periods
• May lift, carry and balance objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including peripheral vision and distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins
• The noise level in the work environment varies and can be considered moderate.

Additional Information

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$26 - $29 per hour; Hybrid - 3 days/week in FSD office, 2 days/week remote, occasional evenings and weekends

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.