Benefits:
Annual team appreciation event
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Bonus based on performance
Signing bonus
401(k)
Free food & snacks
Benefits/Perks
Competitive compensation
Supportive work environment
Career advancement opportunities
Leadership growth potential
Job Summary
Grace n’ Care LLC is seeking an experienced Direct Care Operations Manager to coordinate and supervise direct support, behavioral health, and community-based service programs.
This role is responsible for staff supervision, service coordination, documentation compliance, and operational oversight for individuals receiving home care, ARMHS, IHS, PCA/CFSS, and related services.
The ideal candidate has prior experience supervising staff, working in home care or behavioral health, and is comfortable addressing performance issues, coordinating coverage, and communicating with counties or care coordinators. This position is not entry-level.
Responsibilities
Supervise and support direct support professionals and behavioral health staff
Monitor staff attendance, punctuality, and performance.
Identify service gaps or open shifts and coordinate coverage.
Address staff concerns, performance issues, and corrective actions.
Review service documentation for accuracy and compliance.
Ensure services align with approved Service Agreements (SAs).
Communicate with county case managers and care coordinators.
Support onboarding, training completion, and staff readiness.
Ensure regulatory and program compliance at all times.
Assist with operational problem-solving and daily service coordination.
Qualifications
2-5+ years of experience providing or supervising direct care or behavioral health services
Experience in a lead, supervisor, coordinator, or manager role
Background in home care, ARMHS, IHS, PCA/CFSS, or community-based services
Strong communication, organizational, and problem-solving skills
Comfortable working in a people-facing and leadership role
Ability to work independently and manage multiple priorities
Basic computer skills (documentation systems, scheduling, email, Microsoft Office)