We are a well-known company looking to add on an IT Support Analyst to our team.  The Information Technology Department is currently accepting applications for a full-time contract-to-hire opening.    Under the supervision of the Help Desk Supervisor, the successful candidate will perform the following:

• Provide phone, remote PC, and in-person technology support as part of a Help Desk team for operating systems, ERP platforms, web applications, and PC/Mac/Printer/network issues.

• Provide support to Windows and Mac OS clients in a network environment, plus MS Office Suite, and well-known browsers.

• Prepare documentation; update assigned work orders and knowledge base with issues and resolutions.

• Support the optimal operation of the IT department support team through timely problem resolution, escalation, and follow-up.

• Provide occasional field support to end-users.

• Participate in technology project teams.

MINIMUM QUALIFICATIONS

• A minimum of 2 years of full-time Level 2 support experience in a computer or technology-related position.